At a Glance
- Tasks: Be the go-to person for customers, coordinating engineers and ensuring smooth communication.
- Company: Join the Chris Lewis Group, a tech-savvy company passionate about great service.
- Benefits: Opportunities for skill development, a supportive team, and a chance to make a real impact.
- Other info: Perfect for those who thrive in fast-paced settings and want to grow their career.
- Why this job: Take ownership of customer experiences and help solve problems in a dynamic environment.
- Qualifications: Organised, confident communicator with a knack for juggling priorities and learning quickly.
The predicted salary is between 23850 - 29150 £ per year.
At the Chris Lewis Group, we are looking for a Service & Customer Experience Coordinator who wants to do more than answer calls and update systems. You will be at the heart of our customer experience — taking ownership, solving problems, coordinating our engineers and making sure our customers feel informed and looked after from the moment they contact us through to resolution.
We believe great customer service is about ownership, communication and follow-through. We are a business with a passion for technology, great service and continuous improvement. Our customers rely on us to protect their people, premises and businesses, so what we do — and how we do it — really matters. We want our people to grow with us too. You will be encouraged to develop your skills, embrace new technology, challenge how things are done and look for opportunities to improve — both personally and as part of the wider business. If you are naturally curious, enjoy learning and want to work somewhere that gives you the opportunity to keep developing, you will fit right in.
This is a role for someone who likes being at the centre of the action: bringing customers, engineers and internal teams together and making sure nothing gets lost along the way.
What will you be doing? You will take ownership of the customer journey by:
- Being a trusted first point of contact for our customers.
- Coordinating engineer callouts and reactive works, balancing urgency, SLAs, skills, location and availability.
- Managing HubSpot tickets so actions, ownership and next steps are always clear.
- Keeping customers updated rather than leaving them wondering what’s happening.
- Working closely with engineers and colleagues to keep jobs moving.
- Proactively contacting customers ahead of renewals and at key points in their journey with us.
- Spotting potential problems or dissatisfaction early and helping us put things right.
- Chasing actions, challenging delays and escalating when something needs attention.
Who are we looking for? You might already work in customer service, service coordination, scheduling, facilities, engineering support or a busy contact environment. More important than your exact job title is how you work. You will be someone who is organised, confident on the phone and comfortable juggling competing priorities. You take ownership rather than waiting to be asked, communicate clearly and are not afraid to chase an answer when a customer is waiting. Experience with HubSpot or Uptick would be useful, but the ability and enthusiasm to learn quickly is just as important.
If you are looking for a customer service role where you can take real ownership, build relationships and have a genuine impact on the customer experience, we’d love to hear from you. Apply now or get in touch to find out more.
Service & Customer Experience Coordinator in Cowley employer: Chris Lewis Fire & Security and Smart Home
At the Chris Lewis Group, we pride ourselves on being an exceptional employer that values ownership, communication, and continuous improvement in customer service. Located in Oxford, our vibrant work culture encourages personal and professional growth, allowing you to embrace new technologies and challenge the status quo while making a meaningful impact on customer experiences. Join us to be part of a passionate team dedicated to delivering outstanding service and fostering a supportive environment where your contributions truly matter.
Contact Details:
Chris Lewis Fire & Security and Smart Home Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service & Customer Experience Coordinator in Cowley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chris Lewis Fire & Security and Smart Home. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chris Lewis Fire & Security and Smart Home before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service & Customer Experience Coordinator in Cowley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chris Lewis Fire & Security and Smart Home:Your cover letter is your chance to shine! Tell us why you want to work at Chris Lewis Fire & Security and Smart Home specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chris Lewis Fire & Security and Smart Home!
How to prepare for a job interview at Chris Lewis Fire & Security and Smart Home
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
