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- Tasks: Manage direct debits and rent verifications to support customers in maintaining their tenancies.
- Company: Join a supportive team at CHP, dedicated to helping customers thrive in their homes.
- Benefits: Enjoy flexible hours, 25 days leave, healthcare plans, and a competitive pension scheme.
- Why this job: Make a real impact by promoting financial stability and helping customers avoid arrears.
- Qualifications: Experience in customer service and database management is essential; strong IT skills are a must.
- Other info: Part-time role with hybrid working options; perfect for students balancing studies and work.
The predicted salary is between 17226 - 17226 £ per year.
- Daily management of the DD process including setting up new DDs, amending DDs due to requests from customers and changes to benefit awards, cancelling DDs. Creating and sending DD files for collection to BACS after authorisation. Management of DD returns including processing to customer accounts and contacting customers to request payment.
- Promote a rent on time culture, which means we expect rent to be paid when due with customers never being in arrears.
- Make affordable sustainable arrangements with customers based on their ability to pay and monitor these to ensure they are adhered to.
- Prepare rent refund, purchase orders and write off requests in line with procedures.
- Update and keep detailed computer records of all correspondence, actions taken and communication with customers.
- Experience in database management/record systems and developing knowledge of further applications.
- Experience of working within a customer facing role with proven ability to deal with customers.
- Excellent organisational skills with the ability to take a flexible approach in managing conflicting priorities under pressure.
- Strong IT skills and experience of using a range of ICT systems to a high degree of accuracy.
- Demonstrate the ability to meet deadlines.
- The salary for this post will be £17,226.86 Per Annum.
- Learning and development opportunities
- Healthcare cash plan
- Robust employee reward and recognition programme
- Free and confidential Employee Assistance Programme
- CHParticipate volunteering programme
- Competitive pension scheme
- 25 days annual leave pro rata per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 21.8 hours per week – employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.
Income Assistant - Part time 6 month FTC in Sutton employer: CHP
Contact Detail:
CHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Assistant - Part time 6 month FTC in Sutton
✨Tip Number 1
Familiarise yourself with the direct debit process and Universal Credit portal. Understanding these systems will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer-facing roles during your conversations. Be ready to share specific examples of how you've successfully managed customer relationships or resolved issues.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you prioritise tasks under pressure. Prepare a few scenarios where you effectively managed conflicting priorities to showcase your ability to handle the demands of the role.
✨Tip Number 4
Brush up on your IT skills, especially with database management. If you have experience with specific ICT systems, be sure to mention them, as this will align well with the job requirements.
We think you need these skills to ace Income Assistant - Part time 6 month FTC in Sutton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in database management and customer-facing roles. Emphasise your organisational skills and ability to manage conflicting priorities, as these are key for the Income Assistant position.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Income Assistant role specifically. Mention your experience with direct debit processes or similar financial tasks, and how you can contribute to promoting a rent-on-time culture.
Showcase IT Skills: Since strong IT skills are essential for this role, provide examples of the ICT systems you have used in previous jobs. Highlight any specific software or tools that relate to database management or customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for managing customer accounts accurately.
How to prepare for a job interview at CHP
✨Show Your Customer Service Skills
Since the role involves dealing with customers directly, it's crucial to demonstrate your experience in customer-facing roles. Prepare examples of how you've successfully managed customer interactions and resolved issues in the past.
✨Highlight Your Organisational Abilities
The job requires excellent organisational skills, especially when managing conflicting priorities. Be ready to discuss specific instances where you've effectively prioritised tasks and met deadlines under pressure.
✨Familiarise Yourself with Direct Debit Processes
Understanding the direct debit process is key for this role. Brush up on your knowledge of how direct debits work, and be prepared to discuss any relevant experience you have in managing financial transactions or similar processes.
✨Demonstrate IT Proficiency
Strong IT skills are essential for this position. Be prepared to talk about your experience with database management and any ICT systems you've used. If possible, mention specific software or tools that relate to the job.
