We are looking for an Income and Allocations Assistant to provide essential administrative support to our Income & Allocations team. You will mainly have telephone contact with our customers; however, there will be some face-to-face contact within the office. You will also work closely with the Tenancies, Customer Ambassadors and Built Environment teams to ensure excellent customer service.
What you'll be doing
- Assist Income Officers with monitoring Universal Credit verifications, former tenant and car parking rent accounts.
- Assist the team and wider directorate with administrative duties which will include arranging customer homes visits, confirmation letters, arranging meetings, recording notes and outcomes, and updating Officers.
- Give advice and support to customers and other social landlords regarding our mutual exchange cases.
- Assist the team with enquiries regarding housing applications from our customers and Local Authorities.
- Keeping our client record systems up to date.
What we are looking for
- Excellent ICT / MS Office skills.
- The ability to organise your own workload whilst juggling conflicting priorities and ensuring deadlines are met
- The ability to work as part of a team and build effective working relationships with a variety of people
- An understanding of confidentiality and the ability to deal sensitively with difficult situations.
- Previous experience in customer service and liaising with customers by phone when required.
Please note the office expectancy of this role is as follows: This role will require you in full time initially for a period of training before moving to hybrid working where the office requirement is a minimum of 2 days a week or as per business need.
Benefits
- The salary for this post will be £26,492 Per Annum.
- Learning and development opportunities
- Healthcare cash plan
- Robust employee reward and recognition programme
- Free and confidential Employee Assistance Programme
- Volunteering programme
- Competitive pension scheme
- 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
INDAD
The Company
We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive.
We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.
The Benefits
Our Values
Documents
Income & Allocations Assistant employer: CHP
As an Operations Manager with us, you'll be part of a dynamic team dedicated to delivering exceptional repairs and maintenance services. We pride ourselves on fostering a supportive work culture that prioritises employee growth through continuous training and development opportunities, all while ensuring a strong focus on safety and customer satisfaction. Located in a vibrant community, we offer competitive benefits and a collaborative environment that empowers you to make a meaningful impact.
