Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage income collection and support customers in sustaining their tenancies.
- Company: Join a passionate housing association dedicated to tackling the housing shortage in the East of England.
- Benefits: Enjoy flexible hours, 25 days leave, healthcare cash plan, and a competitive pension scheme.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
- Qualifications: Good education, experience in debt recovery, strong communication skills, and a driving licence required.
- Other info: Flexible working arrangements available; must cover Monday and some SME line shifts.
The predicted salary is between 24174 - 30218 £ per year.
We are looking for a part-time Income Advisor to manage income collection for a patch of mixed tenure households with the aim of supporting customers to sustain their tenancies.
What you'll be doing:
- Effectively manage rent, service charge and debt collection on a mixed tenure patch including rented homes, homeowners, garage licences and commercial properties.
- Follow the principles of the pre action protocol for rent arrears recovery focusing on early contact with customers if they fall behind with their rent or service charges.
- Refer or signpost customers to internal and external services to help maximise benefit entitlement, employment support, debt management and other tenancy support.
- Assist customers to access DHP, homeless prevention loans and our internal hardship fund.
- Where you are unable to resolve rent arrears with a customer, take appropriate recovery action, including issuing notices, commencing possession proceedings and representing CHP at court.
What we are looking for:
- Good general standard of education demonstrating a good standard of literacy and numeracy.
- Relevant experience, including experience of rent arrears debt recovery processes.
- Excellent organisational skills with the ability to use your initiative and take a flexible approach in managing conflicting priorities under pressure.
- Excellent interpersonal and written communication skills with the ability to communicate clearly, precisely and sensitively.
- A full driving licence and access to a vehicle for work purposes.
Please note, we are flexible on how these 30 hours are spread, however would need coverage on a Monday. This role will also need to be able to cover the SME line on a rota basis, covering either 9am-1pm or 1pm-5pm a couple of times a week.
Benefits:
- The salary for this post will be £37,270 pro rata Per Annum (£30,218).
- Learning and development opportunities.
- Healthcare cash plan.
- Robust employee reward and recognition programme.
- Free and confidential Employee Assistance Programme.
- CHParticipate volunteering programme.
- Competitive pension scheme.
- 25 days annual leave pro rata per annum, plus bank holidays and 3 extra days between Christmas and New Year.
- 30 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.
The Company:
We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.
Locations
Income Advisor - part time (30 hours pw) employer: CHP
Contact Detail:
CHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Advisor - part time (30 hours pw)
✨Tip Number 1
Familiarise yourself with the principles of rent arrears recovery and the pre-action protocol. Understanding these processes will not only help you in interviews but also demonstrate your commitment to supporting customers effectively.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in income advisory roles. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed conflicting priorities or resolved customer issues. This will showcase your organisational skills and ability to handle pressure, which are crucial for this role.
✨Tip Number 4
Research StudySmarter and our values, particularly our commitment to community support. Being able to articulate how your personal values align with ours can make a strong impression during the interview process.
We think you need these skills to ace Income Advisor - part time (30 hours pw)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in income collection, debt recovery, and customer support. Use specific examples that demonstrate your skills in managing rent arrears and supporting tenants.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Income Advisor role. Explain how your background aligns with their needs, particularly your interpersonal and communication skills.
Showcase Relevant Skills: In your application, emphasise your organisational skills and ability to manage conflicting priorities. Mention any experience you have with the pre-action protocol for rent arrears recovery.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A well-written application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at CHP
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Income Advisor. Familiarise yourself with rent arrears recovery processes and how to support customers in managing their tenancies. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As an Income Advisor, excellent interpersonal and written communication skills are crucial. Prepare examples of how you've effectively communicated with customers in the past, especially in sensitive situations. This will highlight your ability to handle challenging conversations with empathy.
✨Demonstrate Organisational Skills
The role requires excellent organisational skills and the ability to manage conflicting priorities. Be ready to discuss how you've successfully managed multiple tasks or projects in previous roles, particularly under pressure. This will show that you can handle the demands of the job.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Income Advisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
