Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate repairs and maintenance, ensuring excellent service for customers.
- Company: Join a supportive team at CHP, dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working, and generous leave.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in office systems and a customer-focused environment is essential.
- Other info: Hybrid working policy with opportunities for learning and development.
The predicted salary is between 27953 - 27953 £ per year.
We are looking for a Contractor Liaison Co-ordinator for a 15 month FTC, where you will undertake effective coordination of repairs and maintenance works, administrative duties and financial and statistical functions in support of all repairs and maintenance contractors providing excellent planned maintenance, responsive repairs, empty homes, compliance and grounds services to all of our customers. Liaise with colleagues across CHP to achieve excellent customer service, meet business objectives and provide an effective support service to all Operations team.
What you'll be doing
- Liaise with approved contractors to co-ordinate resources to ensure that the right number of people with the right skills are in place to achieve business objectives.
- Effectively support the scheduling of works, projects and inspections, logistics, equipment and waste clearance to maximise the efficient use of resources, improve productivity and provide an excellent service to customers.
- Co-ordinate with all teams to ensure there is enough contractor resource to manage the work demands.
- Liaise with Contracts Manager (Responsive Repairs Contractors), Operational Supervisors, contractors, Planners, CRC and customers to provide information and support to them as required.
- Act as an ambassador to live CHP’s values, taking appropriate action to ensure that customers are well informed and feel safe in their homes, by collecting property data, checking customer details and providing appropriate customer advice and support.
What we are looking for
- Experience of office systems and procedures, ideally in a repairs reporting, maintenance or scheduling role.
- High level of computer literacy including a good working knowledge of Microsoft Office packages (Word, Excel and Outlook).
- Ability to analyse numerical data and create reports to meet business requirements.
- Experience of working in a customer focused environment.
- Self-motivation with the ability to use own initiative.
Please note the office expectancy of this role is as follows: This role requires you in the office a minimum of 3 days a week, preferred days Tuesday, Wednesday and Thursday. Initially you may be expected in full time for the training period.
Benefits
- The salary for this post will be £27,953 Per Annum.
- Learning and development opportunities.
- Healthcare cash plan.
- Robust employee reward and recognition programme.
- Free and confidential Employee Assistance Programme.
- CHParticipate volunteering programme.
- Competitive pension scheme.
- 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Contractor Liaison Co-ordinator - 15 month FTC in Essex employer: CHP
Contact Detail:
CHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contractor Liaison Co-ordinator - 15 month FTC in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your skills align with their needs, especially in coordinating resources and customer service. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on articulating your experience in repairs reporting and customer-focused roles.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. Tailor your application to highlight your relevant skills and experiences that match the Contractor Liaison Co-ordinator role. Let’s get you that interview!
We think you need these skills to ace Contractor Liaison Co-ordinator - 15 month FTC in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contractor Liaison Co-ordinator role. Highlight your experience in repairs reporting, maintenance, and scheduling, as well as your customer service skills. We want to see how you can bring value to our team!
Show Off Your Skills: Don’t forget to showcase your computer literacy, especially with Microsoft Office. If you've got experience analysing data and creating reports, let us know! This is key for the role, so make it stand out.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at CHP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contractor Liaison Co-ordinator. Familiarise yourself with the key tasks like coordinating repairs and maintenance works, and how to effectively liaise with contractors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be prepared to discuss your previous experiences in providing excellent customer service. Think of specific examples where you went above and beyond to meet customer needs, as this will demonstrate your ability to live the company's values and ensure customer satisfaction.
✨Brush Up on Your Tech Skills
Given the emphasis on computer literacy, especially with Microsoft Office, it’s a good idea to review your skills in Word, Excel, and Outlook. Be ready to discuss how you've used these tools in past roles, particularly for analysing data or creating reports, as this will highlight your capability to meet business requirements.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, the company culture, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
