Defects and Aftercare Manager

Defects and Aftercare Manager

£50,000

Chelmsford

Permanent, Full Time

We are looking for a Defects and Aftercare Manager to provide expert technical advice on the new build programme, ensuring effective quality control and compliance with all construction-related matters. Lead the defects management process while maintaining excellent customer care.

What you'll be doing

• Serve as the first point of contact for customers and stakeholders to resolve defects within the 12-month contractual defect period.

• Collaborate with internal/external stakeholders to manage defects, end of inspections and improve KPI performance and reporting.

• Ensure effective contract management and contractor performance during the defect period, monitoring trends and producing reports for data analysis.

• Manage the resolution of outstanding defects through external contractors or the CHP in-house team, ensuring value for money and recharging the original contractor as needed.

• Offer expert advice on new build component warranties during the defects period, acting as lead officer for CHP Group’s NHBC builder responsibilities.

What we are looking for

• Experience in team management within new homes industry or similar sector.

• Strong construction knowledge, particularly regarding defects and issues in new residential builds; building materials, trades and construction methods.

• Familiarity with processes for defect resolution and customer service in a construction setting.

• Confident in liaising with customers and contractors to ensure timely, high-quality work with an emphasis on excellent customer service

• Comprehensive knowledge of building regulations, statutory requirements, construction warranties and building control.

• Strong project and contract management skills.

Benefits

• The salary for this post will be £50,000 Per Annum.

• Learning and development opportunities

• Healthcare cash plan

• Robust employee reward and recognition programme

• Free and confidential Employee Assistance Programme

• CHParticipate volunteering programme

• Competitive pension scheme

• 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.

• 37 hours per week – employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.