Senior Leasehold Advisor in Chelmsford

We are looking for a Senior Leasehold Advisor to deliver comprehensive Homeowner management services to customers, strictly adhering to Delta’s policies and procedures while ensuring optimal performance and exemplary customer service standards. Provide leadership, guidance, and mentorship to a team of Leasehold Advisors and an Administrator to facilitate efficient and effective Leasehold Management.

What you'll be doing

• Leadership and Team Management: Provide leadership, coaching, and mentorship to your team to ensure effectiveness and high performance. Address any issues within the Leasehold Team.
• Performance Monitoring: Set objectives, monitor performance, and conduct regular reviews to ensure improvement and target achievement.
• Section 20 Process: Oversee the Section 20 of the Landlord and Tenant Act 1985 (amended by section 151 of the Commonhold and Leasehold Reform Act 2002), ensuring the correct process is followed for customer consultation on works or services, within agreed timescales.
• Customer Enquiries: Deal with any customer requests for specialist leasehold management tasks including assignment of lease, remortgage enquiries, applications for enfranchisement, lease extensions or variations in line with procedures including providing accurate and timely information to third parties (solicitors and external management companies) when required, e.g. when a customer is selling their property.
• Collaboration: Work with other departments to ensure a holistic approach to leasehold management and customer support.

What we are looking for

• A full driving licence and access to a vehicle for work purposes.
• Relevant housing experience, including experience of leasehold services.
• Experience of the leasehold consultation process.
• Strong leadership and team management skills.
• Implementing new approaches to the provision of service.
• Excellent organisational skills with the ability to use your initiative and take a flexible approach in managing conflicting priorities under pressure.

Please note the office expectancy of this role is as follows: This role will require you to be in the office full time for a period of training before moving to hybrid working which will then be a minimum of 2 days a week in the office.

Benefits

• The salary for this post will be £41,291 Per Annum.
• Learning and development opportunities.
• Healthcare cash plan.
• Robust employee reward and recognition programme.
• Free and confidential Employee Assistance Programme.
• Volunteering programme.
• Competitive pension scheme.
• 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
• 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need.
• We operate a hybrid working policy at Delta Housing Ltd.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.

The Company

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.

The Benefits

• Shopping discounts.
• Volunteering hours.
• Mentoring programme.

Our Values

• We dare to be different and look for opportunities to evolve and experiment. We’re comfortable taking calculated risks and aren’t afraid to fail and learn from our mistakes. We’re confident in our abilities and the contribution we can make whilst being sensitive and responsive to the needs of our people, customers and communities.
• We show our understanding for others in everything we do and continually look for ways we can be helpful. We always assume best intentions and approach each situation with a warm heart. We give our support wherever we can and go out of our way to be kind and considerate to each other and our customers.
• We welcome ideas and opinions that are different from our own and look for ways to bring them into our organisation and work. We value diversity of experience and thought, and we’re proactive in addressing bias or prejudice wherever we find it. We treat everyone fairly and strive to be truly inclusive in every way.
• We’re resolved to do our very best for the people we serve and our employees by being our best every day. We’re resilient in the face of difficulty, finding creative ways to overcome obstacles. We’re resolute in achieving our objectives and persist until we succeed. We’re focused in our pursuit of excellence and don’t compromise on quality.