Operations Supervisor (Multi Skilled) - 18-month FTC in Chelmsford

We are looking for an Operations Supervisor to lead the day-to-day delivery of our responsive repairs service, acting as a qualified supervisor with a strong focus on electrical safety, ensuring work is completed safely, compliantly and right first time, with a strong focus on customer satisfaction, performance and cost control.

What you'll be doing:

• Own and deliver an ongoing repairs and maintenance service to all our housing stock and communal areas that we manage along with all Delta’s partnership working agreements.
• Provide effective line management and development of a multi-skilled, flexible operational service delivery team, creating a culture which focuses on customer excellence, value based managed and delivering constantly improving, integrated services.
• Ensure that all works are compliant with statutory requirements, regulations, industry standards and Delta’s Health and Safety framework, working closely with Building Safety and Corporate Health and Safety to always ensure compliance.
• Monitor budgets, ensuring jobs are correctly raised and allocated to the correct cost centres, budget codes, and contract within the housing management system (OPEN), capitalisation is correct, all historic works are being managed and systems updated.
• Ensure that all the system administration relating to service delivery, including all NICEIC forms of certification, is accurate, up to date, accessible and comprehensive in line with legislation and regulations.
• Support Operations Managers, Supervisors and the Customer Resolution Centre with the management of the 24-hour out of hours service, working outside of the core hours on a rotational basis to undertake Duty Manager duties to manage the escalation of out of hours calls as required.

What we are looking for:

• Excellent knowledge and skills in one or more of the following: asbestos; gas safety; CDM 2015; fire safety; plumbing; legionella; electrical safety.
• Experience of successfully managing and motivating teams, including managing team performance.
• A true problem solver – someone who thinks on their feet and takes full responsibility and ownership for the homes, communal areas and customers that will need to be managed.
• Good knowledge of IT systems, including Microsoft Word and Excel.
• Excellent knowledge of housing maintenance and repairs issues, as well as understanding of current legislation relevant to housing maintenance and safety.

Please note the office expectancy of this role is as follows: Full time during training and then moving to a minimum of three days per week in our head office in Chelmsford.

Benefits:

• The salary for this post will be £49,439.86 Per Annum.
• Learning and development opportunities.
• Healthcare cash plan.
• Robust employee reward and recognition programme.
• Free and confidential Employee Assistance Programme.
• Volunteering programme.
• Competitive pension scheme.
• 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
• 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need.
• We operate a hybrid working policy at Delta Housing Ltd.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.

The Company:

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.

The Benefits:

• Shopping discounts.
• Volunteering hours.
• Mentoring programme.

Our Values:

• We dare to be different and look for opportunities to evolve and experiment. We’re comfortable taking calculated risks and aren’t afraid to fail and learn from our mistakes. We’re confident in our abilities and the contribution we can make whilst being sensitive and responsive to the needs of our people, customers and communities.
• We show our understanding for others in everything we do and continually look for ways we can be helpful. We always assume best intentions and approach each situation with a warm heart. We give our support wherever we can and go out of our way to be kind and considerate to each other and our customers.
• We welcome ideas and opinions that are different from our own and look for ways to bring them into our organisation and work. We value diversity of experience and thought, and we’re proactive in addressing bias or prejudice wherever we find it. We treat everyone fairly and strive to be truly inclusive in every way.
• We’re resolved to do our very best for the people we serve and our employees by being our best every day. We’re resilient in the face of difficulty, finding creative ways to overcome obstacles. We’re resolute in achieving our objectives and persist until we succeed. We’re focused in our pursuit of excellence and don’t compromise on quality.