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- Tasks: Help customers find their perfect home and ensure a smooth moving experience.
- Company: Join a forward-thinking organisation focused on community and customer satisfaction.
- Benefits: Competitive salary, flexible working, generous leave, and health benefits.
- Why this job: Make a real difference in people's lives by helping them secure their homes.
- Qualifications: Understanding of social housing, strong communication skills, and customer service experience.
- Other info: Hybrid working model with opportunities for personal growth and development.
The predicted salary is between 37270 - 41500 £ per year.
We are looking for a Lettings Advisor to deliver the lettings and moving service for all our customers to ensure a smooth moving experience, working collaboratively with the District teams and Customer Resolution Centre in areas of expertise while maintaining strong relationships with key partners internally and externally in line with CHP’s corporate objectives.
What you'll be doing:
- Maximise the turnaround and usage of all properties in line with CHP’s corporate objectives, working closely with Homes and Places teams.
- Work pro-actively with Local Authority partners to develop high quality lettings plans for all new build schemes to help create cohesive and sustainable communities.
- Manage all aspects of the shortlisting process in accordance with the allocations policy, including temporary accommodation.
- Complete references, affordability, and pre-tenancy checks to identify customers to view our properties and coordinate with relevant District teams to schedule viewings.
- Manage the end of tenancy process following notification, co-ordinating with District teams to arrange end of tenancy inspections and documentation.
What we are looking for:
- Understanding of social housing and lettings process.
- Knowledge of data protection legislation and working with sensitive personal data.
- Strong interpersonal and influencing skills.
- Excellent organisational skills with the ability to use your initiative and take a flexible approach in managing conflicting priorities under pressure.
- Experience of working in a customer focussed role with proven ability to deal with conflict and difficult conversations.
Please note the office expectancy of this role is as follows: This role will require a minimum of one day a week in the office with potential to increase in the future.
Benefits:
- The salary for this post will be £37,270 Per Annum.
- Learning and development opportunities.
- Healthcare cash plan.
- Robust employee reward and recognition programme.
- Free and confidential Employee Assistance Programme.
- CHParticipate volunteering programme.
- Competitive pension scheme.
- 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need.
- We operate a hybrid working policy at CHP.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Lettings Advisor in Chelmsford employer: CHP
Contact Detail:
CHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Advisor in Chelmsford
✨Tip Number 1
Get to know the lettings market inside out! Research local trends and understand what makes a property appealing. This knowledge will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current Lettings Advisors or professionals in the housing sector on LinkedIn. Ask them about their experiences and any tips they might have. Building relationships can open doors for you!
✨Tip Number 3
Practice your communication skills! As a Lettings Advisor, you'll need to handle difficult conversations and build rapport with customers. Role-play scenarios with friends or family to boost your confidence before interviews.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Lettings Advisor in Chelmsford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your understanding of the lettings process and social housing. We want to see how your skills align with what we’re looking for, so don’t hold back on showcasing your relevant experience!
Show Off Your Interpersonal Skills: Since this role involves working closely with customers and partners, it’s crucial to demonstrate your strong interpersonal skills. Share examples of how you’ve successfully navigated difficult conversations or resolved conflicts in previous roles.
Be Organised and Proactive: We love a candidate who can juggle multiple tasks! Highlight your organisational skills and give us a glimpse into how you manage conflicting priorities. A proactive approach will definitely catch our eye!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re keen on joining our team at CHP!
How to prepare for a job interview at CHP
✨Know Your Stuff
Make sure you understand the lettings process and social housing. Brush up on relevant legislation, especially data protection, as it’s crucial for handling sensitive information. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Show Off Your People Skills
As a Lettings Advisor, you'll need to manage relationships with various stakeholders. Prepare examples of how you've successfully navigated difficult conversations or resolved conflicts in previous roles. This will demonstrate your strong interpersonal skills and ability to influence others.
✨Organise Like a Pro
With multiple priorities to juggle, showcasing your organisational skills is key. Think of specific instances where you’ve managed conflicting tasks under pressure. Being able to articulate your approach to prioritisation will impress interviewers and show you can handle the demands of the job.
✨Be Ready to Collaborate
This role involves working closely with various teams and partners. Prepare to discuss how you’ve worked collaboratively in the past, particularly in customer-focused roles. Highlighting your teamwork experience will show that you’re a good fit for their collaborative culture.
