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- Tasks: Manage homeowner services and ensure accurate service charge estimates.
- Company: Join a passionate housing association dedicated to tackling the housing shortage.
- Benefits: Enjoy competitive salary, healthcare plan, and generous annual leave.
- Other info: Hybrid working model after training with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in housing management and leasehold services is essential.
The predicted salary is between 38687 - 38687 £ per year.
We are looking for a Leasehold Advisor to provide an effective and efficient Homeowner management service for customers in accordance with Delta’s policies and procedures, achieving high standards of performance and customer service.
What you'll be doing:
- Work with Finance team to ensure that service charge estimates, and actuals are accurate and reflect actual costs of works and services and resolve any related customer enquiries.
- Carry out consultation with homeowners prior to commencing any works or entering into long term agreements that fall under section 20 of the Landlord and Tenant Act 1985 (amended by section 151 of the Commonhold and Leasehold Reform Act 2002).
- Take appropriate action when we become aware that a homeowner is acting in breach of the terms of their lease, e.g., carrying out unapproved works to the property; improper or illegal use of the property; failure to maintain the premises or damage to the premises; refusal to give Delta reasonable access to the property; anti-social behaviour or neighbour nuisance; failure to pay rent or service charges.
- Recovery of service charges including s.20 works debt in line with the rent and charge collection policy. This may include obtaining county court judgments, requesting funds from mortgage lenders, obtaining charging orders and ultimately forfeiture of the property.
- Deal with any customer requests for specialist leasehold management tasks including applications for right to manage, enfranchisement, lease extensions or variations in line with procedures.
What we are looking for:
- A full driving licence and access to your own vehicle for work purposes.
- Knowledge of housing or housing management practices including direct experience of leasehold services.
- Experience of assisting in the preparation of service charge accounts.
- Experience of the leasehold consultation process.
- Ability to use initiative and organise own workload.
Please note the office expectancy of this role is as follows: This role will require you to be in the office full time for a period of training before moving to hybrid working which will then be a minimum of 1 day a week in the office.
Benefits:
- The salary for this post will be £38,687 Per Annum.
- Learning and development opportunities.
- Healthcare cash plan.
- Robust employee reward and recognition programme.
- Free and confidential Employee Assistance Programme.
- Volunteering programme.
- Competitive pension scheme.
- 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need.
- We operate a hybrid working policy at Delta Housing Ltd.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Leasehold Advisor in Chelmsford employer: CHP
Contact Detail:
CHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Advisor in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Leasehold Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of leasehold services and the relevant legislation. Be ready to discuss how you've handled customer enquiries or resolved issues in the past. Show us that you’re not just a fit for the role, but that you’re passionate about making a difference!
✨Tip Number 3
Don’t forget to showcase your organisational skills! When you get the chance to chat with potential employers, share examples of how you’ve managed your workload effectively in previous roles. This will demonstrate that you can handle the demands of the Leasehold Advisor position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our team at Delta Housing. So, what are you waiting for? Get your application in!
We think you need these skills to ace Leasehold Advisor in Chelmsford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Leasehold Advisor role. Highlight your experience in housing management and leasehold services, as well as any relevant skills that match what we're looking for.
Showcase Your Knowledge: Demonstrate your understanding of the leasehold consultation process and service charge accounts. We want to see that you know your stuff and can handle the responsibilities outlined in the job description.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of applications, so get yours in through our website as soon as you can to avoid disappointment!
How to prepare for a job interview at CHP
✨Know Your Leasehold Basics
Before the interview, brush up on your knowledge of leasehold services and the relevant legislation, like the Landlord and Tenant Act 1985. Being able to discuss these topics confidently will show that you understand the role and its responsibilities.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face as a Leasehold Advisor. Prepare examples of how you would handle issues like service charge disputes or breaches of lease terms. This will demonstrate your problem-solving skills and customer service focus.
✨Showcase Your Organisational Skills
Since the role requires managing your own workload, be ready to discuss how you prioritise tasks and stay organised. Share specific tools or methods you use to keep track of your responsibilities, which will highlight your initiative and efficiency.
✨Align with Company Values
Familiarise yourself with Delta Housing's values and mission. During the interview, relate your personal values and experiences to theirs, showing that you're not just a fit for the role but also for the company culture. This connection can make a big difference!