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- Tasks: Coordinate repairs and maintenance, ensuring excellent service for customers.
- Company: Join a supportive team at CHP, focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working, and generous leave.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in office systems and a customer-focused environment required.
- Other info: Hybrid working policy with opportunities for learning and development.
The predicted salary is between 23900 - 31600 £ per year.
We are looking for a Contractor Liaison Co-ordinator for a 15 month FTC, where you will undertake effective coordination of repairs and maintenance works, administrative duties and financial and statistical functions in support of all repairs and maintenance contractors providing excellent planned maintenance, responsive repairs, empty homes, compliance and grounds services to all of our customers. Liaise with colleagues across CHP to achieve excellent customer service, meet business objectives and provide an effective support service to all Operations team.
What you'll be doing
- Liaise with approved contractors to co-ordinate resources to ensure that the right number of people with the right skills are in place to achieve business objectives.
- Effectively support the scheduling of works, projects and inspections, logistics, equipment and waste clearance to maximise the efficient use of resources, improve productivity and provide an excellent service to customers.
- Co-ordinate with all teams to ensure there is enough contractor resource to manage the work demands.
- Liaise with Contracts Manager (Responsive Repairs Contractors), Operational Supervisors, contractors, Planners, CRC and customers to provide information and support to them as required.
- Act as an ambassador to live CHPs values, taking appropriate action to ensure that customers are well informed and feel safe in their homes, by collecting property data, checking customer details and providing appropriate customer advice and support.
What we are looking for
- Experience of office systems and procedures, ideally in a repairs reporting, maintenance or scheduling role.
- High level of computer literacy including a good working knowledge of Microsoft Office packages (Word, Excel and Outlook).
- Ability to analyse numerical data and create reports to meet business requirements.
- Experience of working in a customer focused environment.
- Self-motivation with the ability to use own initiative.
Please note the office expectancy of this role is as follows: This role requires you in the office a minimum of 3 days a week, preferred days Tuesday, Wednesday and Thursday. Initially you may be expected in full time for the training period.
Benefits
- The salary for this post will be £27,953 Per Annum.
- Learning and development opportunities.
- Healthcare cash plan.
- Robust employee reward and recognition programme.
- Free and confidential Employee Assistance Programme.
- CHParticipate volunteering programme.
- Competitive pension scheme.
- 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Contractor Liaison Co-ordinator - 15 month FTC in Chelmsford employer: CHP
Contact Detail:
CHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contractor Liaison Co-ordinator - 15 month FTC in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your skills align with their mission. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. The more comfortable you are talking about your experience, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Contractor Liaison Co-ordinator - 15 month FTC in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contractor Liaison Co-ordinator role. Highlight your experience in repairs reporting, maintenance, or scheduling, and don’t forget to showcase your customer service skills!
Show Off Your Tech Skills: Since we’re looking for someone with a high level of computer literacy, be sure to mention your proficiency in Microsoft Office packages. If you’ve got experience analysing data or creating reports, let us know!
Be Clear and Concise: When writing your application, keep it clear and concise. We want to see your skills and experience without wading through unnecessary fluff. Make every word count!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at CHP!
How to prepare for a job interview at CHP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contractor Liaison Co-ordinator. Familiarise yourself with the key tasks like coordinating repairs and maintenance works, and how to effectively liaise with contractors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Tech Skills
Since the job requires a high level of computer literacy, be prepared to discuss your experience with Microsoft Office packages, especially Excel. You might even want to bring examples of reports you've created or data you've analysed in previous roles to demonstrate your skills.
✨Customer Service is Key
This role is all about providing excellent customer service, so think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to explain how you handle difficult situations and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
