CHP Actuation Ltd is a growing specialist engineering company providing actuation, valve, flow control, mechanical, electrical and instrumentation services across the UK.
Following the recent award of a number of new frameworks and contracts, we are continuing to expand our operations and are looking for an experienced and motivated Service Manager to join our team.
This is a key position within the business, managing a highly skilled team of mechanical, electrical and instrumentation technicians and ensuring projects and reactive service works are delivered safely, efficiently and to a high standard.
The Role
As Service Manager, you will be responsible for managing and coordinating our service team, ensuring we continue to provide an excellent level of technical service to our customers.
You will work closely with our Contract Engineers, Project Engineers and Engineering Manager to coordinate resources and deliver both planned projects and reactive service requirements.
With CHP Actuation continuing to grow through the award of new frameworks and contracts, this is an exciting opportunity for an experienced manager to play a key role in developing and scaling our service operation.
Key Responsibilities
- Managing and supporting a team of mechanical, electrical and instrumentation technicians.
- Planning and coordinating engineers and resources across multiple projects and reactive works.
- Working closely with Contract Engineers, Project Engineers and the Engineering Manager to ensure projects are delivered on time and to specification.
- Managing reactive breakdowns and ensuring customer requirements are responded to promptly.
- Providing technical and operational support to field-based engineers.
- Ensuring work is completed safely, efficiently and in accordance with company procedures.
- Monitoring project and service performance, including labour, costs and delivery.
- Supporting the development, training and performance management of the service team.
- Maintaining strong relationships with customers and providing a high standard of customer service.
- Ensuring engineers have the correct equipment, information and resources required to complete their work.
- Reviewing service reports and ensuring follow-up actions are completed.
- Supporting continuous improvement across the service department.
- Working alongside the wider engineering team to identify opportunities to improve efficiency, lead times and service delivery.
About You
We are looking for someone with proven experience in a service management, engineering management or field service management role.
You will ideally have experience managing multidisciplinary engineering teams and a strong understanding of mechanical and electrical engineering principles.
The successful candidate will have:
- Previous experience managing engineers or technicians.
- Strong organisational and planning skills.
- Excellent communication and people-management skills.
- A practical, hands-on approach to problem solving.
- The ability to manage multiple projects and priorities simultaneously.
- Experience within the water, utilities, industrial or engineering sectors would be advantageous.
- A strong understanding of health & safety requirements.
- A professional approach and strong customer focus.
- The ability to work effectively under pressure and make decisions quickly.
- A “can-do” attitude and the ability to lead from the front.
What We Offer
- Company vehicle
- Company pension
- Opportunity to join a rapidly growing specialist engineering business
- A varied and challenging senior management role
- Significant responsibility and autonomy
- Excellent opportunities for career development and progression
About CHP Actuation Ltd
CHP Actuation Ltd specialises in the supply, service, repair, installation and commissioning of actuators and flow control equipment, supported by our in-house engineering, machining and fabrication capabilities.
We work with major organisations and contractors across the UK, providing specialist engineering solutions across the water and industrial sectors.
With recent frameworks and contracts being awarded to CHP Actuation Ltd, the business is entering an exciting period of continued growth. The successful candidate will have an important role in helping us strengthen our service operation, develop our engineering team and deliver an outstanding level of service to our customers.
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