At a Glance
- Tasks: Provide top-notch support to customers via phone, email, and service portal.
- Company: Join a dynamic team at a forward-thinking tech company.
- Benefits: Enjoy competitive pay, flexible working options, and growth opportunities.
- Other info: Embrace a diverse workplace that values your unique perspective.
- Why this job: Kickstart your career in tech while helping others solve their problems.
- Qualifications: Curiosity about technology and strong communication skills are key.
The predicted salary is between 25000 - 32000 £ per year.
Engage with customers via multiple channels (including phone, email and service portal), providing efficient and effective customer service to our customer’s end users and other key stakeholders.
Act as the first point of contact for technical service requests and incidents, owning each ticket through to resolution or escalation.
Ensure tickets are resolved within agreed SLAs, keeping customers informed of progress at every stage.
Identify when tickets need escalating and provide clear, thorough handover notes in line with our standard operating procedures.
Spot patterns that may indicate an underlying problem and flag them through our Problem Management process.
Provide exemplary service to the customer ensuring high personal and organisational customer satisfaction scores are maintained.
Build good working relationships with our clients, developing familiarity with their environments over time.
You’ll also be part of an ISO-compliant organisation, which means upholding our standards around Quality Management, Information Security, data protection, and health & safety - all of which we’ll fully support you with.
Undertake any other duties as reasonably requested.
What we’re looking for
This is a true entry-level role — we do not expect you to arrive with all the answers. What matters most is the right mindset: someone who is genuinely curious, takes ownership of their work, and wants to grow. Beyond that, we’re looking for someone who brings:
- A genuine interest in technology and how it supports the people and businesses that use it.
- Strong communication skills — clear, friendly, and professional whether written or verbal.
- Good organisational skills and a proactive approach to managing your own workload.
- A collaborative approach — you work well with others and ask for help when you need it.
- Reliability and ownership — you follow through on commitments and keep people informed.
- Calm under pressure — you can prioritise effectively when things get busy.
It would be a bonus, but is not essential if you also have:
- Previous experience providing IT support at 1st Line level, or in a similar service desk environment.
- Familiarity with Microsoft technologies, including M365 or Azure.
- Basic experience with Microsoft Exchange administration.
We don’t expect you to tick every box. If you meet most of what’s listed above, we’d still love to hear from you.
Our commitment to inclusion
At Chorus, we stay curious about the people we work with as much as the technology we work on. We believe diverse perspectives make us better — and we are committed to building a workplace where different backgrounds, experiences and ways of thinking are welcomed and valued. We welcome applications from people of all backgrounds and experiences. If you need any adjustments at any stage of our recruitment process, please let us know. Please feel free to submit your covering letter via video if you prefer.
1st Line Support Analyst in Bristol employer: Chorus Global Ltd
At Chorus, we pride ourselves on being an excellent employer by fostering a supportive and inclusive work culture that values curiosity and collaboration. As a 1st Line Support Analyst, you'll have the opportunity to engage with diverse clients while receiving comprehensive training and growth opportunities in a dynamic environment. Our commitment to quality management and employee well-being ensures that you will thrive both personally and professionally in our ISO-compliant organisation.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Analyst in Bristol
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Chorus Global Ltd value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Chorus Global Ltd a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Chorus Global Ltd!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Chorus Global Ltd.
We think you need these skills to ace 1st Line Support Analyst in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Chorus Global Ltd!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Chorus Global Ltd
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
