At a Glance
- Tasks: Welcome patients, manage calls, schedule appointments, and maintain records.
- Company: Chorlton Family Practice, a supportive GP surgery in South Manchester.
- Benefits: Friendly environment, training opportunities, and regular team meetings.
- Other info: Opportunity to grow in a busy, dynamic healthcare setting.
- Why this job: Join a caring team and make a difference in patient care.
- Qualifications: Strong communication skills and IT literacy; experience preferred but training provided.
The predicted salary is between 24000 - 36000 £ per year.
Welcome patients warmly and provide exceptional customer service. Handle incoming calls efficiently and direct them appropriately. Schedule appointments, manage patient registrations, and process medical forms. Maintain accurate patient records and ensure data confidentiality. Assist with administrative tasks. Contribute to a positive and supportive team environment.
What We Offer
- A friendly, supportive working environment.
- Training and development opportunities.
- Regular staff meetings and opportunities to contribute to practice improvements.
Main Duties of the Role
- Providing a welcoming and professional reception service for patients.
- Answering and directing incoming calls, booking appointments, and handling queries.
- Processing prescriptions, letters, referrals, and clinical documents.
- Maintaining accurate records using clinical and admin systems.
- Supporting clinicians and managers with administrative tasks.
- Ensuring confidentiality and professionalism in all aspects of the role.
About us
Chorlton Family Practice is a busy GP surgery serving our local community in South Manchester. We are a supportive and welcoming team who pride ourselves on providing excellent patient care while ensuring our staff feel valued and well supported. We are looking to recruit an organised, reliable, and patient-focused Admin / Receptionist to join our practice team.
Job responsibilities
- Providing a welcoming and professional reception service for patients.
- Answering and directing incoming calls, booking appointments, and handling queries.
- Processing prescriptions, letters, referrals, and clinical documents.
- Maintaining accurate records using clinical and admin systems.
- Supporting clinicians and managers with administrative tasks.
- Ensuring confidentiality and professionalism in all aspects of the role.
Person Specification
Experience
Experience in the following systems is preferred (training can be provided): EMIS Web patient records and appointment management, Clarity TeamNet (CTN) staff communication and governance, Microsoft Teams & Office team communication and document management, PATCHS online consultation and patient messaging. Strong IT literacy, good communication skills, and the ability to multi-task in a busy environment are essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Admin / Receptionist in Manchester employer: Chorlton Family Practice
Chorlton Family Practice is an excellent employer that fosters a friendly and supportive work environment, ensuring that our Admin / Receptionist team feels valued while providing exceptional patient care. With regular training and development opportunities, as well as a culture of open communication and collaboration, we empower our staff to contribute to practice improvements and grow within their roles in the heart of South Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Admin / Receptionist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chorlton Family Practice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chorlton Family Practice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admin / Receptionist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chorlton Family Practice:Your cover letter is your chance to shine! Tell us why you want to work at Chorlton Family Practice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chorlton Family Practice!
How to prepare for a job interview at Chorlton Family Practice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
