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For Companies At a Glance
- Tasks: Welcome patients, manage calls, schedule appointments, and maintain records.
- Company: Chorlton Family Practice, a supportive GP surgery in South Manchester.
- Benefits: Friendly environment, training opportunities, and regular team meetings.
- Other info: Opportunity to grow in a busy, dynamic healthcare setting.
- Why this job: Join a caring team and make a difference in patient care.
- Qualifications: Strong communication skills and IT literacy; experience preferred but training provided.
The predicted salary is between 24000 - 36000 £ per year.
Welcome patients warmly and provide exceptional customer service. Handle incoming calls efficiently and direct them appropriately. Schedule appointments, manage patient registrations, and process medical forms. Maintain accurate patient records and ensure data confidentiality. Assist with administrative tasks. Contribute to a positive and supportive team environment.
What We Offer
- A friendly, supportive working environment.
- Training and development opportunities.
- Regular staff meetings and opportunities to contribute to practice improvements.
Main Duties of the Role
- Providing a welcoming and professional reception service for patients.
- Answering and directing incoming calls, booking appointments, and handling queries.
- Processing prescriptions, letters, referrals, and clinical documents.
- Maintaining accurate records using clinical and admin systems.
- Supporting clinicians and managers with administrative tasks.
- Ensuring confidentiality and professionalism in all aspects of the role.
About us
Chorlton Family Practice is a busy GP surgery serving our local community in South Manchester. We are a supportive and welcoming team who pride ourselves on providing excellent patient care while ensuring our staff feel valued and well supported. We are looking to recruit an organised, reliable, and patient-focused Admin / Receptionist to join our practice team.
Job responsibilities
- Providing a welcoming and professional reception service for patients.
- Answering and directing incoming calls, booking appointments, and handling queries.
- Processing prescriptions, letters, referrals, and clinical documents.
- Maintaining accurate records using clinical and admin systems.
- Supporting clinicians and managers with administrative tasks.
- Ensuring confidentiality and professionalism in all aspects of the role.
Person Specification
Experience
Experience in the following systems is preferred (training can be provided): EMIS Web patient records and appointment management, Clarity TeamNet (CTN) staff communication and governance, Microsoft Teams & Office team communication and document management, PATCHS online consultation and patient messaging. Strong IT literacy, good communication skills, and the ability to multi-task in a busy environment are essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Admin / Receptionist in Manchester employer: Chorlton Family Practice
Contact Detail:
Chorlton Family Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin / Receptionist in Manchester
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Chorlton Family Practice. Familiarise yourself with their values and services so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administrative tasks. Think about examples from your past experiences that highlight your skills in handling calls, scheduling appointments, and maintaining records.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and professional side shine through. Remember, they’re looking for someone who can contribute to a positive team environment, so don’t be afraid to show your enthusiasm for patient care.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Admin / Receptionist in Manchester
Some tips for your application 🫡
Show Your Warmth: Since we're all about providing exceptional customer service, make sure your application reflects your friendly and welcoming nature. Use a warm tone in your cover letter to show that you’re the perfect fit for our team!
Highlight Relevant Experience: If you've got experience with patient records or handling calls, shout about it! We want to see how your skills align with what we do at Chorlton Family Practice, so don’t hold back on showcasing your relevant experience.
Be Organised: As an Admin / Receptionist, organisation is key. When you write your application, structure it clearly and keep it concise. This will not only impress us but also demonstrate your ability to manage information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Chorlton Family Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like handling calls, scheduling appointments, and maintaining patient records. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your ability to remain calm under pressure and how you handle difficult situations with grace.
✨Be Ready to Discuss IT Proficiency
The job mentions specific systems like EMIS Web and Microsoft Teams. If you have experience with these or similar tools, be ready to discuss it. If not, express your willingness to learn and adapt quickly, as this shows your proactive attitude.
✨Emphasise Teamwork and Support
Chorlton Family Practice values a supportive team environment. Prepare to talk about how you’ve contributed to a positive workplace in the past. Share examples of how you’ve supported colleagues or worked collaboratively to improve processes.