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For Companies At a Glance
- Tasks: Lead a busy workshop, manage workflow, and ensure customer satisfaction.
- Company: Join Chorley Group, a respected family-owned dealership with multiple awards.
- Benefits: Enjoy competitive salary, increasing holidays, birthday off, and staff discounts.
- Why this job: Be part of a dynamic team focused on excellent service and personal growth.
- Qualifications: 3 years of workshop control experience; knowledge of Kerridge/Keyloop is a plus.
- Other info: Full-time role with opportunities for career advancement and company events.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Salary band: £30,000 – £40,000 OTE (subject to personal and team objectives)
Chorley Group\’s flagship dealership in Chorley is recruiting a Workshop Controller to join the team. If you have experience running a busy workshop, preferably with a franchised dealer background, this could be the opportunity for you. We operate a busy Nissan and MG retail business, plus Isuzu and B2B vans and vehicles across our whole network of brands.
A prominent local employer and with numerous awards to our name, Chorley Group are an AM100 family owned and operated dealer group in the North West. We aim to deliver excellent service to our clients at all levels across the business, and this is an integral role in the success of the team.
We would expect that with experience in this role you know how to drive a team, managing the workflow and ensuring a satisfactory turn around for the customer as well as achieving departmental targets.
Responsibilities
- Control workshop loading
- Maintain customer relationships
- Process management
- Liaise with the parts and service teams
- Diagnosis problem vehicles
- Daily warranty
What We Are Looking For
- You will ideally have Kerridge/Keyloop and / or RTC knowledge
- Manufacturer or franchise experience – preferably with Nissan or MG but not essential
- A good level of computer literacy
- Someone who has a passion to make things work – keep moving forward to reach the finish line everyday
- Ability to work under pressure
Benefits
- A salary commensurate with the role and your experience, the figure shown is OTE, subject to achieving targets for yourself and the workshop.
- Holidays that increase with length of service, and your birthday off work.
- Life and Health benefits
- Pension
- Cycle Schemes
- Staff Discounts
- Company events
- Referral programme
Job Types: Full-time, Permanent
Schedule: Day shift
Pay: £30,000.00-£40,000.00 per year
Experience: Workshop Control: 3 years (required)
Work Location: In person
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Workshop Controller | Chorley employer: Chorley Group
Contact Detail:
Chorley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller | Chorley
✨Tip Number 1
Familiarise yourself with the specific brands that Chorley Group operates, especially Nissan and MG. Understanding their products and services will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of Chorley Group to gain insights into the company culture and expectations for the Workshop Controller role. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in managing workshop workflows and team dynamics. Be ready to share specific examples of how you've successfully driven a team to meet targets and improve customer satisfaction.
✨Tip Number 4
If you have experience with Kerridge/Keyloop or RTC systems, be sure to highlight this in conversations. If not, consider brushing up on these systems to show your willingness to learn and adapt quickly to their processes.
We think you need these skills to ace Workshop Controller | Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workshop control, particularly any roles with franchised dealers. Emphasise your ability to manage workflow and customer relationships, as these are key responsibilities for the Workshop Controller position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your experience with workshop management. Mention specific achievements or challenges you've overcome in previous roles that demonstrate your capability to drive a team and meet targets.
Highlight Relevant Skills: In your application, be sure to mention your familiarity with Kerridge/Keyloop and RTC systems, as well as your computer literacy. These skills are important for the role and will help you stand out to the hiring team.
Show Enthusiasm for the Company: Research Chorley Group and express your enthusiasm for their values and commitment to excellent service. Mention any awards or recognitions they have received that resonate with you, showing that you are genuinely interested in being part of their team.
How to prepare for a job interview at Chorley Group
✨Show Your Workshop Management Skills
Be prepared to discuss your experience in managing a busy workshop. Highlight specific examples where you successfully controlled workflow and met departmental targets, as this is crucial for the role.
✨Demonstrate Customer Relationship Management
Since maintaining customer relationships is key, think of instances where you effectively handled customer concerns or improved satisfaction. This will show your ability to connect with clients and enhance their experience.
✨Familiarise Yourself with Relevant Software
If you have experience with Kerridge/Keyloop or RTC, be ready to talk about it. If not, do some research on these systems to demonstrate your willingness to learn and adapt to new technologies.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your diagnostic skills and ability to manage problem vehicles. Prepare to explain your thought process in resolving issues efficiently, as this reflects your capability to keep operations running smoothly.
