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- Tasks: Lead and manage workshop operations across multiple facilities, driving productivity and quality.
- Company: Join a family-owned business focused on delivering exceptional client experiences.
- Benefits: Earn up to £50,000 with great health benefits and career development opportunities.
- Why this job: Make a real impact in a growing business while developing your leadership skills.
- Qualifications: Experience in workshop management or as a senior technician in the UK motor trade.
- Other info: Dynamic role with opportunities for professional growth and team development.
The predicted salary is between 40000 - 50000 £ per year.
Hours: Full time, Monday to Friday 8am to 5pm, some Saturday working as required.
Salary: £40,000 to £50,000 per year OTE
We are seeking a Workshop Manager to lead and control workshop operations in a multi-franchised dealership across separate workshops. This is an operational role suited to a strong leader with proven experience managing technicians, driving productivity, and maintaining high standards across multi-brand workshops. The successful candidate will be responsible for workshop performance, technician management, workflow control, and operational efficiency, ensuring that client expectations, manufacturer standards, and commercial targets are consistently achieved. This is an excellent opportunity to join a growing, forward-thinking business operating across multiple franchises, with real scope to influence performance and develop your team. Chorley Group are a family owned business with a pride in delivering the best experience to all our clients in both sales and aftersales.
Key Responsibilities- Workshop Control & Operational Management
- Oversee day-to-day workshop operations across multiple facilities.
- Plan, allocate and control workload to maximise productivity and efficiency.
- Monitor labour utilisation, efficiency, and productivity KPIs across workshops.
- Ensure effective job planning, workflow management, and resource allocation.
- Maintain high standards of quality control, compliance, and health & safety.
- Drive consistent processes and best practice across all workshops.
- Lead, motivate and develop the team of technicians across multiple locations.
- Manage technician performance, attendance, training, and development.
- Conduct appraisals, performance reviews, and disciplinary processes where required.
- Support recruitment, onboarding and retention of technical staff.
- Build a culture of accountability, professionalism and continuous improvement.
- Provide visible leadership across all workshops.
- Standardise processes and drive consistency across the team.
- Ensure compliance with manufacturer standards for training and warranty across multiple franchises.
- Manage technical standards, diagnostic capability and brand-specific processes.
- Liaise with franchise partners, warranty teams and technical support where required.
- Support audit preparation and performance improvement initiatives.
- Work closely with Service Managers, Aftersales teams and Parts departments.
- Control workshop costs, labour recovery and warranty performance.
- Support customer satisfaction targets and complaint resolution where necessary.
- Travel between sites as required to support operational needs.
- Proven experience as a Workshop Manager, Senior Technician, or Service Manager within the UK motor trade, ideally within a franchised environment.
- Strong track record of managing technicians and workshop performance.
- Experience working with multiple brands and/or multi-site operations.
- Strong understanding of workshop KPIs, labour utilisation, and productivity metrics.
- Excellent leadership, organisational and communication skills.
- Knowledge of warranty processes and manufacturer standards.
- Experience implementing operational improvements across workshops.
- Full UK driving licence.
- On target earnings of £50,000 per annum.
- Company benefits including life and health assurances.
- Training and development to support your career progression.
Workshop Manager | Wigan employer: Chorley Group
Contact Detail:
Chorley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Manager | Wigan
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for a Workshop Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to workshop management and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've motivated teams, improved productivity, and maintained high standards in previous roles. This is your chance to shine and demonstrate that you're the right fit for the job!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process. So, get your application in and let’s get you that Workshop Manager role!
We think you need these skills to ace Workshop Manager | Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Manager role. Highlight your experience in managing technicians and driving productivity, as these are key aspects of the job. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved workshop performance in the past. We love a good story!
Showcase Your Leadership Skills: Since this role is all about leadership, make sure to emphasise your experience in motivating and developing teams. We’re looking for someone who can build a culture of accountability and professionalism, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at Chorley Group!
How to prepare for a job interview at Chorley Group
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to workshop management, such as labour utilisation and productivity metrics. Be ready to discuss how you've successfully managed these in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing technicians and driving team performance. Think about specific situations where you motivated your team or improved operational efficiency.
✨Understand the Brand Landscape
Research the different brands and franchises the company works with. Being knowledgeable about their standards and compliance requirements will show that you're serious about the role and can hit the ground running.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you'd handle specific challenges, like managing workflow across multiple sites or resolving customer complaints. Practising your responses will help you feel more confident during the interview.