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- Tasks: Deliver excellent customer service and maintain communication between clients and the workshop.
- Company: Join a family-owned motor dealer group with a strong community vibe.
- Benefits: Earn up to £32,000 with uncapped commissions, plus great training and perks.
- Why this job: Be the face of our aftersales team and make a real difference for customers.
- Qualifications: Customer service experience preferred, but passion and drive are what matter most.
- Other info: Enjoy a supportive team environment with opportunities for growth and development.
The predicted salary is between 26500 - 32000 £ per year.
Chorley Group are a family owned motor dealer group, and following significant expansion at our flagship Blackpool location, we have an opportunity in the aftersales team, as a service advisor.
For the Service Advisor role, we’re looking for someone with a customer service background, keen to deliver excellent client experiences in the showroom. Whilst having worked in a similar role in a motor dealership will be advantageous, it isn’t essential.
The role of Service Advisor is the public face of the aftersales department, and you will be providing a working relationship between service customers and the workshop department, ensuring excellent communication is maintained at all times and that customers get an excellent experience using our Chorley Group service departments, as well as the branch as a whole.
Other responsibilities for the role are:
- Dealing with necessary paperwork
- Preserving a high level of housekeeping at all times
- Maintaining communication with the customer whilst their vehicle is being serviced/repaired
- Processing payments and follow up actions
What we are looking for:
- Experience in the motor industry and/or service advisor role is preferred but not essential
- No specific qualifications needed
- A good level of computer literacy
- Someone who has a passion to make things work – keep moving forward to reach the finish line every day
- Ability to work under pressure
When I join the team, what will I get in return?
- On target earnings of £32,000, includes commissions and is uncapped
- Excellent training and development
- Company benefits
- A great team of people to work with
Job Type: Permanent
Pay: £26,500.00-£32,000.00 per year
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Referral programme
Experience: Service advisor: 1 year (preferred)
Apply for this vacancy by simply entering a few details about you and uploading a CV.
Service Advisor | Blackpool employer: Chorley Group
Contact Detail:
Chorley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor | Blackpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chorley Group. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since the Service Advisor role is all about delivering excellent client experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team at Chorley Group.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Service Advisor position.
We think you need these skills to ace Service Advisor | Blackpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Advisor role. Highlight any customer service experience you have, even if it’s not in the motor industry. We want to see how you can bring your unique background to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering excellent client experiences. Let us know why you’re excited about the opportunity at Chorley Group and how you can contribute to our aftersales team.
Show Off Your Communication Skills: As a Service Advisor, communication is key! In your application, demonstrate your ability to maintain clear and friendly communication. Whether it’s through your CV or cover letter, let us see how you keep customers informed and happy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy! Just fill in your details and upload your CV. This way, we can get your application in front of the right people quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Chorley Group
✨Know Your Customer Service Basics
Since the role is all about delivering excellent client experiences, brush up on your customer service skills. Think of examples from your past where you went above and beyond for a customer. This will show that you understand the importance of communication and relationship-building.
✨Familiarise Yourself with the Motor Industry
Even if you haven't worked in a motor dealership before, it helps to know a bit about the industry. Research common terms, processes, and what makes a great service advisor. This knowledge will impress the interviewers and show your enthusiasm for the role.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with an unhappy customer or managing multiple tasks under pressure. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Your Passion for Teamwork
The job involves working closely with both customers and the workshop team. Be ready to discuss how you thrive in a team environment and share examples of how you've collaborated effectively in the past. This will highlight your ability to maintain excellent communication and contribute positively to the team.