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- Tasks: Engage clients, build relationships, and support vehicle sales in a dynamic dealership environment.
- Company: Chorley Group, a trusted name in the automotive industry with a focus on client experience.
- Benefits: Competitive salary, uncapped commissions, enhanced holidays, health benefits, and staff incentives.
- Why this job: Join a passionate team and make a real impact on client experiences while earning great rewards.
- Qualifications: Experience in client-facing roles, strong communication skills, and a proactive attitude.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
The predicted salary is between 22000 - 22000 £ per year.
At Chorley Group we pride ourselves on delivering outstanding service and quality vehicles to our valued clients across Lancashire. Our commitment to excellence has made us a trusted name in the automotive industry, and we are looking for a passionate and dedicated Client Experience Specialist to join our team.
We recognise that our Clients have researched the cars online, and our Client Experience Specialist are there to support and enhance the decision making process, moving away from the traditional Sales Executive persona whilst still creating the opportunities that develop your earning capabilities.
As a Trainee Client Experience Specialist, you will be working alongside experienced team members who are the face of our dealership, responsible for creating an exceptional experience for our clients from their first interaction through to the final sale and beyond. Your primary goal will be to build and maintain strong relationships with clients, ensuring their needs are met and exceeded, while also driving vehicle and product sales.
Client Experience Specialist basic pay is £22000 a year alongside a commissions structure with a realistic OTE of £40000 (uncapped). This is a 5 day per week role, Monday to Saturday, with 2 days off per week on a rota basis.
Key Responsibilities- Customer Engagement: Greet clients warmly, assist with inquiries, and provide comprehensive information about our range of vehicles, products and services.
- Relationship Building: Develop lasting relationships with clients by understanding their needs, preferences, and providing personalised service.
- Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling vehicles and products.
- Client Communication: Maintain regular communication with clients through follow-up calls, emails, and meetings to ensure their satisfaction and address any concerns.
- Experience Enhancement: Continuously seek ways to improve the client experience, from the showroom visit to post-purchase support.
- Product Knowledge: Stay updated on the latest vehicle models, features, and industry trends to provide clients with informed recommendations and insights.
- Proven experience in a client-facing role, ideally within the automotive or retail industry.
- Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
- Ability to build rapport quickly and maintain long-term client relationships.
- A proactive and positive attitude with excellent problem-solving abilities.
- Sales-oriented mindset with a track record of achieving or exceeding targets.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Held a clean and valid UK driver’s license for more than 12 months.
We Like to Look After Our Teams And as part of the team you will get all the usual benefits of a basic salary, holidays, and pension. We also offer:
- Holidays that enhance with length of service and your birthday off work!
- Life assurance and health benefits
- Discount schemes and staff incentives
- Bike 2 Work scheme (salary sacrifice)
- Events, awards, and company supported days off.
Job Types: Full-time, Permanent
Apply for this Vacancy Simply enter a few details about you and upload a CV to apply.
Sales Executive | Blackpool employer: Chorley Group
Contact Detail:
Chorley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive | Blackpool
✨Tip Number 1
Get to know the company inside out! Research Chorley Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about client experience, think of scenarios where you can demonstrate your ability to build relationships. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive during the interview! Ask questions that show you're genuinely interested in how they enhance client experiences. This not only shows your enthusiasm but also helps you stand out from the crowd.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows you’re keen on the role and appreciate their time.
We think you need these skills to ace Sales Executive | Blackpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Experience Specialist role. Highlight any previous client-facing roles and your knack for building relationships – we want to see how you can bring that passion to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background makes you a perfect fit. Don’t forget to mention your sales mindset and customer service experience – we love that stuff!
Show Off Your Personality: We’re looking for someone who can connect with clients, so let your personality come through in your application. Whether it’s a fun anecdote or a unique perspective on customer service, we want to see the real you!
Apply Through Our Website: To make things easy for both of us, apply directly through our website. It’s straightforward and ensures your application lands right where it needs to be. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Chorley Group
✨Know Your Stuff
Make sure you brush up on the latest vehicle models and features before your interview. Chorley Group values product knowledge, so being able to discuss cars confidently will show that you're serious about the role.
✨Showcase Your People Skills
As a Client Experience Specialist, building relationships is key. Prepare examples of how you've successfully engaged with clients in the past. Think about times when you went above and beyond to meet their needs.
✨Be Ready to Sell Yourself
While the role moves away from traditional sales, having a sales-oriented mindset is still important. Be prepared to discuss your previous achievements and how you can contribute to driving vehicle and product sales at Chorley Group.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure client satisfaction. This shows your genuine interest in the role and the company.
