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- Tasks: Engage clients, build relationships, and support vehicle sales in a dynamic dealership environment.
- Company: Chorley Group, a trusted name in the automotive industry with a focus on client experience.
- Benefits: Competitive salary, commission structure, health benefits, and additional perks like birthday off.
- Why this job: Join a passionate team and enhance client experiences while driving your earning potential.
- Qualifications: Experience in client-facing roles, strong communication skills, and a proactive attitude.
- Other info: Enjoy career growth opportunities and a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
At Chorley Group we pride ourselves on delivering outstanding service and quality vehicles to our valued clients across Lancashire. Our commitment to excellence has made us a trusted name in the automotive industry, and we are looking for a passionate and dedicated Client Experience Specialist to join our team.
We recognise that our Clients have researched the cars online, and our Client Experience Specialist is there to support and enhance the decision-making process, moving away from the traditional Sales Executive persona whilst still creating the opportunities that develop your earning capabilities.
As a Trainee Client Experience Specialist, you will be working alongside experienced team members who are the face of our dealership, responsible for creating an exceptional experience for our clients from their first interaction through to the final sale and beyond. Your primary goal will be to build and maintain strong relationships with clients, ensuring their needs are met and exceeded, while also driving vehicle and product sales.
Client Experience Specialist basic pay is £***** a year alongside a commissions structure with a realistic OTE of £***** (uncapped). This is a 5 day per week role, Monday to Saturday, with 2 days off per week on a rota basis.
Key Responsibilities- Greet clients warmly, assist with inquiries, and provide comprehensive information about our range of vehicles, products and services.
- Develop lasting relationships with clients by understanding their needs, preferences, and providing personalised service.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling vehicles and products.
- Maintain regular communication with clients through follow-up calls, emails, and meetings to ensure their satisfaction and address any concerns.
- Continuously seek ways to improve the client experience, from the showroom visit to post-purchase support.
- Stay updated on the latest vehicle models, features, and industry trends to provide clients with informed recommendations and insights.
- Proven experience in a client-facing role, ideally within the automotive or retail industry.
- Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
- Ability to build rapport quickly and maintain long-term client relationships.
- A proactive and positive attitude with excellent problem-solving abilities.
- Sales-oriented mindset with a track record of achieving or exceeding targets.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Held a clean and valid UK driver's license for more than 12 months.
And as part of the team you will get all the usual benefits of a basic salary, holidays, and pension. We also offer:
- Holidays that enhance with length of service and your birthday off work
- Life assurance and health benefits
- Discount schemes and staff incentives
- Bike 2 Work scheme (salary sacrifice)
- Events, awards, and company supported days off.
Job Types: Full-time, Permanent
Simply enter a few details about you and upload a CV to apply.
Sales Executive employer: Chorley Group
Contact Detail:
Chorley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive
✨Tip Number 1
Get to know the company inside out! Research Chorley Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! As a Client Experience Specialist, you'll be all about building relationships. Role-play with friends or family to nail down your approach to engaging clients and making them feel valued.
✨Tip Number 3
Be proactive in your follow-ups! After applying through our website, don’t just sit back. Reach out to the hiring team to express your enthusiasm and ask any questions. It shows you're keen and ready to jump in!
✨Tip Number 4
Showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenge into an opportunity. This will highlight your ability to enhance the client experience and drive sales.
We think you need these skills to ace Sales Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about becoming a Client Experience Specialist and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience in client-facing roles and showcase your skills in building relationships and providing exceptional service, as these are key to what we do.
Be Personable: In your cover letter, don’t be afraid to show a bit of personality! We’re looking for someone who can connect with clients, so share a brief story or example that demonstrates your interpersonal skills and customer service mindset.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Chorley Group
✨Know Your Product Inside Out
Make sure you’re well-versed in the latest vehicle models and features. Being able to discuss specifics will show your passion for the automotive industry and help you connect with clients during the interview.
✨Showcase Your People Skills
Prepare examples of how you've built strong relationships in previous roles. Highlight your ability to engage with clients and provide exceptional service, as this is key for a Client Experience Specialist.
✨Demonstrate a Sales Mindset
Think about times when you’ve successfully upsold or cross-sold products. Be ready to discuss your approach to identifying client needs and how you can drive sales while enhancing the customer experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
