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- Tasks: Engage clients, build relationships, and enhance their car-buying experience.
- Company: Join Chorley Group, a trusted name in the automotive industry.
- Benefits: Competitive salary, commission structure, birthday off, and health benefits.
- Why this job: Be the face of our dealership and make a real impact on client satisfaction.
- Qualifications: Experience in client-facing roles and strong communication skills required.
- Other info: Enjoy a dynamic work environment with opportunities for growth and incentives.
The predicted salary is between 22000 - 24000 £ per year.
At Chorley Group we pride ourselves on delivering outstanding service and quality vehicles to our valued clients across Lancashire. Our commitment to excellence has made us a trusted name in the automotive industry, and we are looking for a passionate and dedicated Client Experience Specialist to join our team.
As an experienced Client Experience Specialist, you will be a key ambassador of our dealership, serving as the face of the business and delivering an exceptional experience for our clients from their first interaction through to the final sale and beyond. You will be responsible for building and maintaining strong client relationships, proactively identifying and exceeding customer needs, and consistently driving vehicle and product sales through a high standard of service and expertise.
Key Responsibilities:- Customer Engagement: Greet clients warmly, assist with inquiries, and provide comprehensive information about our range of vehicles, products and services.
- Relationship Building: Develop lasting relationships with clients by understanding their needs, preferences, and providing personalised service.
- Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling vehicles and products.
- Client Communication: Maintain regular communication with clients through follow-up calls, emails, and meetings to ensure their satisfaction and address any concerns.
- Experience Enhancement: Continuously seek ways to improve the client experience, from the showroom visit to post-purchase support.
- Product Knowledge: Stay updated on the latest vehicle models, features, and industry trends to provide clients with informed recommendations and insights.
Compensation: Client Experience Specialist basic pay is £22,000 a year alongside a commissions structure with a realistic OTE of £40,000 (uncapped).
Hours: This is a 5 day per week role, Monday to Saturday, with 2 days off per week on a rota basis.
Qualifications:- Proven experience in a client-facing role, ideally within the automotive or retail industry.
- Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
- Ability to build rapport quickly and maintain long-term client relationships.
- A proactive and positive attitude with excellent problem-solving abilities.
- Sales-oriented mindset with a track record of achieving or exceeding targets.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Held a clean and valid UK driver’s license for more than 12 months.
- Holidays that enhance with length of service and your birthday off work.
- Life assurance and health benefits.
- Discount schemes and staff incentives.
- Bike 2 Work scheme (salary sacrifice).
- Events, awards, and company supported days off.
Job Types: Full-time, Permanent
Experience: sales: 1 year (required)
Work Location: In person
Sales Executive | Preston employer: Chorley Group
Contact Detail:
Chorley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive | Preston
✨Tip Number 1
Get to know the company inside out! Research Chorley Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! As a Client Experience Specialist, you'll be all about building relationships. Role-play with friends or family to nail down how to engage clients and make them feel valued.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Chorley Group.
We think you need these skills to ace Sales Executive | Preston
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re genuinely excited about delivering exceptional client experiences and building relationships.
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles. We love seeing how you've gone above and beyond to meet customer needs, so don’t hold back on those examples!
Be Personable: In your cover letter, adopt a friendly tone that reflects our commitment to outstanding service. We’re looking for someone who can connect with clients, so let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Client Experience Specialist.
How to prepare for a job interview at Chorley Group
✨Know Your Product Inside Out
Make sure you’re well-versed in the latest vehicle models and features. Being able to discuss specifics will show your passion for the automotive industry and help you connect with clients during the interview.
✨Showcase Your People Skills
Prepare examples of how you've built strong relationships with clients in the past. Highlight your ability to understand their needs and provide personalised service, as this is crucial for a Client Experience Specialist.
✨Demonstrate a Sales Mindset
Be ready to discuss your previous sales experiences and how you’ve exceeded targets. Share specific instances where you identified upselling opportunities, as this aligns perfectly with the role’s responsibilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and client engagement strategies. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.