At a Glance
- Tasks: Manage inbound sales and aftersales calls, providing top-notch customer service.
- Company: Join a family-run business that values its clients and team members.
- Benefits: Enjoy a competitive salary, 29 days holiday, and great health benefits.
- Other info: Full training provided, with opportunities for growth in a relaxed office environment.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28000 - 28000 £ per year.
As a family run business at Chorley Group, our Clients are at the heart of everything we do. We have an exciting opportunity to join a new fast-paced Contact Centre Team at Preston, answering inbound Sales and Aftersales calls. We are looking for confident, client-focused people who are passionate about delivering the Chorley Group Experience and bringing our values to life. You will be joining a team of skilled and knowledgeable advisors who will help you to succeed as you learn the role.
What you will be doing:
- Managing digital enquiries, including live chat, email, and online lead submissions, ensuring timely and professional responses
- Following a structured qualification process to accurately assess client needs and route enquiries appropriately
- Creating and booking appointment opportunities for the Sales team
- Building strong relationships with colleagues across the business, supporting one another to deliver the best possible customer experience
- Providing assistance, advice, and support, handling objections where necessary
- Managing client expectations and clearly explaining the next steps in their journey with us
- Being memorable, for all the right reasons!
What will make you a success in this role?
- Excellent communication skills, both written and verbal, with a confident and friendly telephone manner
- Strong listening skills; our customers need to feel heard and understood
- Ability to prioritise tasks and work well under pressure in a fast-paced environment
- Experience in telephone, digital, or face-to-face customer contact, including live chat or online enquiries
- A clear understanding of what great customer service looks like, making clients feel welcomed, valued, and supported
- Car sales or aftersales knowledge is an advantage, but not essential - full training will be provided
What you’ll get from us:
- Training and support, and a great working environment
- A basic salary of £28000 a year for 40 hours a week
- All the normal stuff – 29 days holiday including bank holidays, and company pension
- Cycle scheme, life assurance and health benefits, company and store discounts
- Relaxed office and dress code, company events and awards.
This is an in-office role, based in Preston. Varying shifts covering daytime, evenings and weekends.
Inbound Sales & Aftersales Advisor – Preston, Training employer: Chorley Group
Chorley Group is an exceptional employer that prioritises its clients and fosters a supportive work environment in Preston. As a family-run business, we offer comprehensive training, competitive salaries, and a range of benefits including generous holiday allowances and health perks, all while promoting a culture of teamwork and personal growth. Join us to be part of a dynamic team where your contributions are valued and recognised, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Sales & Aftersales Advisor – Preston, Training
✨Tip Number 1
Get to know the Chorley Group values inside out! When you understand what makes them tick, you can tailor your conversations to show how you embody those values. This will help you stand out as a candidate who truly gets the company culture.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, try role-playing with a friend or family member. This will help you feel more confident and ready to handle those inbound calls like a pro.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you’re proactive and serious about joining the team at Chorley Group. Let’s get you that job!
We think you need these skills to ace Inbound Sales & Aftersales Advisor – Preston, Training
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you can bring the Chorley Group Experience to life.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any experience you have in customer service or sales, and don’t forget to mention your communication skills. We love seeing how your background aligns with what we’re looking for!
Show Enthusiasm:In your cover message, express your excitement about joining our team. Let us know why you’re interested in the Inbound Sales & Aftersales Advisor position and how you can contribute to our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy! Just fill in your details, upload your CV, and send us a message. We can’t wait to hear from you!
How to prepare for a job interview at Chorley Group
✨Know the Company Inside Out
Before your interview, take some time to research Chorley Group. Understand their values, mission, and what makes them unique in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member, focusing on how you would handle customer inquiries and objections.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in the role, such as handling a difficult customer or managing multiple enquiries at once. Prepare your responses to these situations, highlighting your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Passion for Customer Service
During the interview, make sure to convey your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond for a client, as this aligns perfectly with the Chorley Group Experience they aim to provide.
