Contact Centre Service and Sales Advisor
- Preston
- Full time
Contact Centre Service and Sales Advisor
As a family-run business at Chorley Group, our clients are at the heart of everything we do.
We have an exciting opportunity to join our new, fast-paced Contact Centre team at our Preston dealership, handling inbound Sales and Aftersales calls and responding to client enquiries across a range of digital channels.
We are looking for confident, client-focused people who are passionate about delivering the Chorley Group Experience and bringing our values to life.
You'll join a team of skilled and knowledgeable advisors who will support you in learning the role and succeeding in your career.
What you will be doing:
- Answering inbound Sales and Aftersales calls and confidently assisting clients with their enquiries.
- Responding to WhatsApp messages, live chats, digital leads and emails, ensuring timely and professional communication.
- Managing enquiries through a qualification process and directing clients to the appropriate team.
- Creating appointment opportunities for our Sales and Aftersales teams.
- Building relationships with colleagues across the business to deliver the best possible service to our clients.
- Providing assistance, advice and support, handling objections where necessary.
- Managing client expectations and discussing the next steps in their journey with us.
- Being memorable, for all the right reasons!
What will make you a success in this role?
- Great communication skills and a confident telephone manner.
- Strong listening skills, ensuring our clients feel heard and understood.
- The ability to prioritise tasks and work well under pressure.
- Previous telephone or face-to-face customer contact experience.
- A passion for delivering excellent customer service and making clients feel welcomed and valued.
- The ability to communicate professionally across telephone, email and digital channels.
- Car Sales or Aftersales knowledge is beneficial but not essential, as full training will be provided.
What you’ll get from us:
- Training, ongoing support and a great working environment.
- A basic salary of £28,000 per year.
- 29 days' holiday, including bank holidays, and a company pension.
- Cycle scheme, life assurance and health benefits.
- Company and store discounts.
- A relaxed office environment and dress code, plus company events and awards.
Working hours and location
This is an office-based role in Preston, averaging 40 hours per week. Shifts will vary between 8.00am and 8.00pm, Monday to Sunday, on a rota. You’ll work one weekend day every other week (Saturday or Sunday, 9.00am-5.00pm), with a day off during the week in return.
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Contact Centre Service and Sales Advisor in Preston employer: CHORLEY GROUP
Chorley Council is an exceptional employer, offering a dynamic work environment where employees are at the heart of delivering first-class services to the community. With a strong focus on employee well-being, we provide generous benefits such as 25 days annual leave, hybrid working options, and a supportive culture that encourages professional growth and collaboration across teams. Join us in shaping the future of local governance while enjoying a fulfilling career in a vibrant borough.
