At a Glance
- Tasks: Join our fast-paced Contact Centre team, managing sales and aftersales enquiries.
- Company: Chorley Group, a family-run business focused on client satisfaction.
- Benefits: Competitive salary, 29 days holiday, health benefits, and a relaxed office environment.
- Other info: Full training provided, with opportunities for growth and development.
- Why this job: Be part of a supportive team and deliver exceptional customer experiences.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 24000 - 32000 £ per year.
As a family run business at Chorley Group, our Clients are at the heart of everything we do. We have an exciting opportunity to join a new fast-paced Contact Centre Team at our Preston location, answering inbound Sales and Aftersales calls. We are looking for confident, client-focused people who are passionate about delivering the Chorley Group Experience and bringing our values to life. You will be joining a team of skilled and knowledgeable advisors who will help you to succeed as you learn the role.
What you will be doing:
- Managing digital enquiries, including live chat, email, and online lead submissions, ensuring timely and professional responses
- Following a structured qualification process to accurately assess client needs and route enquiries appropriately
- Creating and booking appointment opportunities for the Sales team
- Building strong relationships with colleagues across the business, supporting one another to deliver the best possible customer experience
- Providing assistance, advice, and support, handling objections where necessary
- Managing client expectations and clearly explaining the next steps in their journey with us
- Being memorable, for all the right reasons!
What will make you a success in this role?
- Excellent communication skills, both written and verbal, with a confident and friendly telephone manner
- Strong listening skills; our customers need to feel heard and understood
- Ability to prioritise tasks and work well under pressure in a fast-paced environment
- Experience in telephone, digital, or face-to-face customer contact, including live chat or online enquiries
- A clear understanding of what great customer service looks like, making clients feel welcomed, valued, and supported
- Car sales or aftersales knowledge is an advantage, but not essential - full training will be provided
What you’ll get from us:
- Training and support, and a great working environment
- A basic salary of £28,000 a year for 40 hours a week
- All the normal stuff – 29 days holiday including bank holidays, and company pension
- Cycle scheme, life assurance and health benefits, company and store discounts
- Relaxed office and dress code, company events and awards.
This is an in-office role, based in Preston. Varying shifts covering daytime, evenings and weekends.
Contact Centre Sales Advisor | Preston employer: Chorley Group
Chorley Group is an exceptional employer that prioritises its clients and fosters a supportive work culture. Located in Preston, our family-run business offers comprehensive training, a competitive salary, and generous benefits including 29 days of holiday and health perks. Join our dynamic Contact Centre team where you will have the opportunity to grow professionally while delivering outstanding customer experiences in a relaxed and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Sales Advisor | Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chorley Group. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Show off your listening skills! During the interview, demonstrate that you can listen actively. Respond to questions thoughtfully and ask clarifying questions if needed. This will highlight your ability to understand client needs, which is key for the role.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right people. Plus, it shows you’re tech-savvy and ready to handle digital enquiries like a pro!
We think you need these skills to ace Contact Centre Sales Advisor | Preston
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you can bring the Chorley Group Experience to life.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any experience you have in customer service or sales, and don’t forget to mention your communication skills. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for confident communicators!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Chorley Group
✨Know the Company Inside Out
Before your interview, take some time to research Chorley Group. Understand their values, mission, and what makes them unique in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
Since excellent communication is key for a Contact Centre Sales Advisor, practice articulating your thoughts clearly and confidently. You might want to role-play common customer scenarios with a friend or family member to get comfortable with handling inquiries and objections.
✨Showcase Your Customer Service Experience
Think about your past experiences in customer service, whether it's face-to-face or over the phone. Be ready to share specific examples that highlight your ability to listen, empathise, and resolve issues. This will demonstrate that you understand what great customer service looks like.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team at Chorley Group.
