At a Glance
- Tasks: Join our vibrant Contact Centre team, managing sales and aftersales enquiries with a friendly touch.
- Company: Family-run business focused on delivering exceptional client experiences.
- Benefits: Earn £28,000 annually, enjoy 29 days holiday, and access health benefits.
- Other info: Relaxed office vibe with training, events, and career growth opportunities.
- Why this job: Be part of a supportive team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for great customer service.
The predicted salary is between 28000 - 28000 £ per year.
As a family run business at Chorley Group, our Clients are at the heart of everything we do. We have an exciting opportunity to join a new fast-paced Contact Centre Team at Preston, answering inbound Sales and Aftersales calls. We are looking for confident, client-focused people who are passionate about delivering the Chorley Group Experience and bringing our values to life. You will be joining a team of skilled and knowledgeable advisors who will help you to succeed as you learn the role.
What you will be doing:
- Managing digital enquiries, including live chat, email, and online lead submissions, ensuring timely and professional responses
- Following a structured qualification process to accurately assess client needs and route enquiries appropriately
- Creating and booking appointment opportunities for the Sales team
- Building strong relationships with colleagues across the business, supporting one another to deliver the best possible customer experience
- Providing assistance, advice, and support, handling objections where necessary
- Managing client expectations and clearly explaining the next steps in their journey with us
- Being memorable, for all the right reasons!
What will make you a success in this role?
- Excellent communication skills, both written and verbal, with a confident and friendly telephone manner
- Strong listening skills; our customers need to feel heard and understood
- Ability to prioritise tasks and work well under pressure in a fast-paced environment
- Experience in telephone, digital, or face-to-face customer contact, including live chat or online enquiries
- A clear understanding of what great customer service looks like, making clients feel welcomed, valued, and supported
- Car sales or aftersales knowledge is an advantage, but not essential - full training will be provided
What you’ll get from us:
- Training and support, and a great working environment
- A basic salary of £28,000 a year for 40 hours a week
- All the normal stuff – 29 days holiday including bank holidays, and company pension
- Cycle scheme, life assurance and health benefits, company and store discounts
- Relaxed office and dress code, company events and awards.
This is an in-office role, based in Preston. Varying shifts covering daytime, evenings and weekends.
Contact Centre Sales Advisor | Chorley in Preston employer: Chorley Group
At Chorley Group, we pride ourselves on being a family-run business that places our clients at the heart of everything we do. Joining our Contact Centre Sales Advisor team in Preston means becoming part of a supportive and dynamic work culture where your growth is nurtured through comprehensive training and development opportunities. With competitive benefits including a generous salary, 29 days of holiday, and a relaxed office environment, we ensure that our employees feel valued and motivated to deliver exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Sales Advisor | Chorley in Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chorley Group. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Be ready to showcase your listening skills! During the interview, demonstrate how you can listen actively and respond thoughtfully. This will show that you understand the importance of making clients feel heard and valued.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to us. Plus, it shows you’re keen on joining the Chorley Group team. Don’t forget to highlight any relevant experience you have in customer service!
We think you need these skills to ace Contact Centre Sales Advisor | Chorley in Preston
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you can bring the Chorley Group Experience to life.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any experience you have in customer service or sales, and don’t forget to mention your communication skills. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for confident communicators!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Chorley Group
✨Know the Company Inside Out
Before your interview, take some time to research Chorley Group. Understand their values, mission, and what makes them unique in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on how you would handle customer inquiries and objections.
✨Showcase Your Customer Service Experience
Think of specific examples from your past experiences where you provided exceptional customer service. Be ready to discuss how you managed client expectations and resolved issues, as this will demonstrate your ability to deliver the 'Chorley Group Experience'.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
