At a Glance
- Tasks: Support customers and manage parts in a fast-paced dealership environment.
- Company: Join a reputable franchised dealership in Wigan with a strong team culture.
- Benefits: Enjoy employee discounts, career development, and a cycle to work scheme.
- Other info: Full-time, permanent role with a salary range of £25,000-£32,000.
- Why this job: Be part of a friendly team and enhance your skills in a dynamic setting.
- Qualifications: Previous Parts Advisor experience and excellent communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Are you an experienced Parts Advisor looking to grow your career within a busy franchised dealership?
We are seeking a motivated and customer-focused Parts Advisor to join our established Parts Department at our Wigan dealership. This is an exciting opportunity to work in a fast-paced motor retail environment, supporting both the Service and Parts teams to deliver exceptional customer service.
Key Responsibilities
- Act as a key liaison between customers and the workshop, ensuring outstanding service from drop-off to collection.
- Welcome service customers to the dealership and assist with all related paperwork and updates.
- Receive, record, and store incoming vehicle parts accurately and efficiently.
- Manage and organise stock levels, ensuring parts are readily available for both workshop and retail needs.
- Assist retail customers in identifying and ordering the correct parts for their vehicles.
- Work closely with the Service department to ensure parts are prepared for scheduled jobs.
- Maintain manufacturer-approved pricing structures and update stock lists as required.
- Ensure that showroom display vehicles are fitted with the correct accessories and parts in line with brand standards.
- Keep the parts department clean, organised, and compliant with health and safety standards.
What We’re Looking For:
- Previous experience as a Parts Advisor in a dealership environment (essential).
- Excellent communication and interpersonal skills.
- Strong attention to detail and organisational ability.
- Proficiency in Dealer Management Systems (DMS) and workshop software (preferred).
- Confident handling phone enquiries and providing accurate information.
- Ability to multitask and work effectively under pressure.
Why Join Us?
- Work in a busy, reputable franchised dealership.
- Join a friendly and supportive team.
- Opportunities for career development and progression.
- Employee benefits and staff discounts.
Job Types: Full-time, Permanent
Pay: £25,000.00-£32,000.00 per year
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
Experience: Parts (motor vehicle / dealership): 1 year (required)
Licence/Certification: driving license (required)
Apply for this vacancy
Simply enter a few details about you and upload a CV to apply.
#J-18808-LjbffrParts Advisor | Wigan employer: Chorley Group
Join our dynamic team at the Wigan dealership, where we prioritise a supportive work culture and offer ample opportunities for career growth within the motor retail industry. As a Parts Advisor, you'll benefit from competitive pay, employee discounts, and a range of perks including life insurance and a cycle to work scheme, all while working in a fast-paced environment that values exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor | Wigan
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Chorley Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Chorley Group!
We think you need these skills to ace Parts Advisor | Wigan
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Chorley Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Chorley Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Chorley Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Chorley Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
