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- Tasks: Engage clients, build relationships, and support vehicle sales in a dynamic automotive environment.
- Company: Join Chorley Group, a trusted name in the automotive industry with a focus on client experience.
- Benefits: Enjoy a competitive salary, commission structure, health benefits, and unique perks like birthday leave.
- Other info: Flexible working hours, career growth opportunities, and fun team events await you!
- Why this job: Make a real impact by enhancing client experiences and driving sales in a supportive team.
- Qualifications: Experience in client-facing roles, strong communication skills, and a passion for customer service.
The predicted salary is between 22000 - 40000 £ per year.
At Chorley Group we pride ourselves on delivering outstanding service and quality vehicles to our valued clients across Lancashire. Our commitment to excellence has made us a trusted name in the automotive industry, and we are looking for a passionate and dedicated Client Experience Specialist to join our team.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. We recognise that our Clients have researched the cars online, and our Client Experience Specialist are there to support and enhance the decision-making process, moving away from the traditional Sales Executive persona whilst still creating the opportunities that develop your earning capabilities.
As a Trainee Client Experience Specialist, you will be working alongside experienced team members who are the face of our dealership, responsible for creating an exceptional experience for our clients from their first interaction through to the final sale and beyond. Your primary goal will be to build and maintain strong relationships with clients, ensuring their needs are met and exceeded, while also driving vehicle and product sales. Client Experience Specialist basic pay is £22000 a year alongside a commissions structure with a realistic OTE of £40000 (uncapped). This is a 5 day per week role, Monday to Saturday, with 2 days off per week on a rota basis.
Key Responsibilities
- Customer Engagement: Greet clients warmly, assist with inquiries, and provide comprehensive information about our range of vehicles, products and services.
- Relationship Building: Develop lasting relationships with clients by understanding their needs, preferences, and providing personalised service.
- Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling vehicles and products.
- Client Communication: Maintain regular communication with clients through follow-up calls, emails, and meetings to ensure their satisfaction and address any concerns.
- Experience Enhancement: Continuously seek ways to improve the client experience, from the showroom visit to post-purchase support.
- Product Knowledge: Stay updated on the latest vehicle models, features, and industry trends to provide clients with informed recommendations and insights.
Qualifications
- Proven experience in a client-facing role, ideally within the automotive or retail industry.
- Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
- Ability to build rapport quickly and maintain long-term client relationships.
- A proactive and positive attitude with excellent problem-solving abilities.
- Sales-oriented mindset with a track record of achieving or exceeding targets.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Held a clean and valid UK driver’s license for more than 12 months.
We Like to Look After Our Teams
And as part of the team you will get all the usual benefits of a basic salary, holidays, and pension. We also offer: Holidays that enhance with length of service and your birthday off work! Life assurance and health benefits, discount schemes and staff incentives, Bike 2 Work scheme (salary sacrifice), events, awards, and company supported days off.
Job Types: Full-time, Permanent
Apply for this Vacancy
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Sales Executive | Blackpool in Lancaster employer: Chorley Group
Contact Detail:
Chorley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive | Blackpool in Lancaster
✨Tip Number 1
Get to know the company inside out! Research Chorley Group and their values, products, and client experience approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, try role-playing with friends or family. Focus on how to engage clients warmly and handle their inquiries like a pro.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend local automotive events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Chorley Group right from the start.
We think you need these skills to ace Sales Executive | Blackpool in Lancaster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about becoming a Client Experience Specialist and how you can contribute to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Personable: Since this role is all about building relationships, use a friendly tone in your application. We appreciate a personal touch, so feel free to share a bit about yourself and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Chorley Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific vehicles Chorley Group offers. Being able to discuss features, benefits, and recent trends will show that you're genuinely interested and prepared.
✨Showcase Your Soft Skills
Since this role focuses heavily on client experience, highlight your interpersonal skills during the interview. Share examples of how you've built relationships in previous roles and how you handle customer inquiries or complaints.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but responding thoughtfully. It shows that you value communication, which is key for a Client Experience Specialist.
✨Prepare Questions
Have a few insightful questions ready to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.