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For Companies At a Glance
- Tasks: Be the friendly face of our service department, ensuring customers are happy and informed.
- Company: Join a dynamic dealership in Chorley with a focus on teamwork and customer satisfaction.
- Benefits: Earn a competitive salary with bonuses, plus excellent training and career growth opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills in the motor industry.
- Qualifications: Experience in the motor industry is a plus, but passion and good communication are key.
- Other info: Work in a supportive team environment where your contributions are valued.
The predicted salary is between 25500 - 32000 £ per year.
We are recruiting for an experienced service advisor to join the team at our Chorley dealership. The role of Service Advisor is the public face of the aftersales department, and you will be providing a working relationship between service customers and the workshop department, and delivering excellent customer service at all times.
Other Responsibilities For The Role Are:
- Dealing with necessary paperwork
- Preserving a high level of housekeeping at all times
- Maintaining communication with the customer whilst their vehicle is being serviced/repaired
- Processing payments and follow-up actions
What We Are Looking For:
- Experience in the motor industry and/or service advisor role
- No specific qualifications needed
- A good level of computer literacy
- A keen eye for detail
- Someone who has a passion to make things work – keep moving forward to reach the finish line every day
- Good customer service skills
- Ability to work under pressure
When I join the team, what will I get in return?
- A salary of between £25,500 and £27,000 basic (based on experience) and up to a very realistic and uncapped £32,000 OTE per year
- A great bonus scheme
- Excellent training and development
- Career progression
- Company benefits
- A great team of people to work with
Service Advisor | Chorley employer: Chorley Group
Contact Detail:
Chorley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor | Chorley
✨Tip Number 1
Get to know the company! Research the Chorley dealership and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll be the bridge between customers and the workshop. Role-play with a friend or family member to get comfortable explaining services and handling customer queries.
✨Tip Number 3
Show off your passion for the motor industry! Share any relevant experiences or stories during your interview that highlight your enthusiasm and knowledge about cars and customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our fantastic team at the Chorley dealership.
We think you need these skills to ace Service Advisor | Chorley
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in the motor industry or as a service advisor. We want to see how your background aligns with the role, so don’t hold back on sharing relevant examples!
Customer Service is Key: Since you'll be the face of our aftersales department, emphasise your customer service skills. Share stories that showcase your ability to handle customer queries and maintain communication effectively.
Attention to Detail Matters: We love candidates who have a keen eye for detail! In your application, mention any experiences where your attention to detail made a difference, especially in paperwork or customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Chorley dealership!
How to prepare for a job interview at Chorley Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and service advisor roles. Familiarise yourself with common customer queries and workshop processes, as this will show that you're not just a pretty face but someone who understands the ins and outs of the job.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your passion for making things work and keeping customers happy.
✨Stay Calm Under Pressure
The role involves working under pressure, so be ready to discuss how you handle stressful situations. Share specific instances where you managed to keep your cool and deliver results, even when things got hectic. This will reassure them that you can thrive in a fast-paced environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, company culture, and growth opportunities. This shows that you're genuinely interested in the role and eager to contribute to the team at the Chorley dealership.
