At a Glance
- Tasks: Engage clients, build relationships, and enhance their car-buying experience.
- Company: Join the trusted Chorley Group in the automotive industry.
- Benefits: Competitive salary, commission structure, birthday off, and health benefits.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth and team events.
- Why this job: Make a real impact by transforming the traditional sales role into a client-focused experience.
- Qualifications: Experience in client-facing roles and strong communication skills required.
The predicted salary is between 22000 - 40000 € per year.
At Chorley Group we pride ourselves on delivering outstanding service and quality vehicles to our valued clients across Lancashire. Our commitment to excellence has made us a trusted name in the automotive industry, and we are looking for a passionate and dedicated Client Experience Specialist to join our team. We recognize that our Clients have researched the cars online, and our Client Experience Specialist are there to support and enhance the decision making process, moving away from the traditional Sales Executive persona whilst still creating the opportunities that develop your earning capabilities.
Position Overview: As a Client Experience Specialist, you will be working alongside experienced team members who are the face of our dealership, responsible for creating an exceptional experience for our clients from their first interaction through to the final sale and beyond. Your primary goal will be to build and maintain strong relationships with clients, ensuring their needs are met and exceeded, while also driving vehicle and product sales. Client Experience Specialist basic pay is £22000 a year alongside a commissions structure with a realistic OTE of £40000 (uncapped). This is a 5 day per week role, Monday to Sunday with 2 days off per week on a rota basis.
Key Responsibilities:
- Customer Engagement: Greet clients warmly, assist with inquiries, and provide comprehensive information about our range of vehicles, products and services.
- Relationship Building: Develop lasting relationships with clients by understanding their needs, preferences, and providing personalised service.
- Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling vehicles and products.
- Client Communication: Maintain regular communication with clients through follow-up calls, emails, and meetings to ensure their satisfaction and address any concerns.
- Experience Enhancement: Continuously seek ways to improve the client experience, from the showroom visit to post-purchase support.
- Product Knowledge: Stay updated on the latest vehicle models, features, and industry trends to provide clients with informed recommendations and insights.
Qualifications:
- Proven experience in a client-facing role, ideally within the automotive or retail industry.
- Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
- Ability to build rapport quickly and maintain long-term client relationships.
- A proactive and positive attitude with excellent problem-solving abilities.
- Sales-oriented mindset with a track record of achieving or exceeding targets.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Held a clean and valid UK driver’s license for more than 12 months.
We Like To Look After Our Teams And As Part Of The Team You Will Get All The Usual Benefits Of a Basic Salary, Holidays, And Pension. We Also Offer:
- Holidays that enhance with length of service and your birthday off work!
- Life assurance and health benefits
- Discount schemes and staff incentives
- Bike 2 Work scheme (salary sacrifice)
- Events, awards, and company supported days off.
Job Types: Full-time, Permanent
Pay: £22,000.00-£40,000.00 per year
Additional Pay: Commission pay
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
Schedule: Day shift
Work Location: In person
Sales Executive | Chorley employer: Chorley Group
At Chorley Group, we are dedicated to fostering a vibrant work culture that prioritises employee well-being and growth. As a Client Experience Specialist, you will enjoy competitive pay with uncapped commission potential, alongside generous benefits such as enhanced holiday allowances, life assurance, and unique perks like your birthday off. Join our passionate team in Chorley, where your contributions are valued, and you can thrive in a supportive environment focused on delivering exceptional client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Executive | Chorley
✨Tip Number 1
Get to know the company inside out! Research Chorley Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! As a Client Experience Specialist, you'll be all about building relationships. Role-play with friends or family to nail down how to engage clients and make them feel valued.
✨Tip Number 3
Be ready to showcase your sales savvy! Think of examples from your past experiences where you've exceeded targets or turned a tough situation into a win. This will help you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Chorley Group family!
We think you need these skills to ace Sales Executive | Chorley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re genuinely excited about the role and ready to engage with clients.
Tailor Your CV:Make sure your CV highlights relevant experience in client-facing roles. We love seeing how your skills align with our commitment to exceptional customer service, so don’t hold back!
Be Personable:In your cover letter, focus on your ability to build relationships. We’re looking for someone who can connect with clients, so share examples of how you've done this in the past.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Chorley Group
✨Know the Company Inside Out
Before your interview, take some time to research Chorley Group. Understand their values, the vehicles they offer, and what sets them apart in the automotive industry. This knowledge will not only impress your interviewers but also help you tailor your responses to align with their mission.
✨Showcase Your People Skills
As a Client Experience Specialist, building relationships is key. Prepare examples from your past experiences where you've successfully engaged with clients or resolved issues. Highlight your interpersonal skills and how you can create a welcoming atmosphere for customers.
✨Demonstrate Your Sales Acumen
Even though the role moves away from traditional sales, being sales-oriented is still crucial. Be ready to discuss your previous sales achievements and how you can identify upselling opportunities. Show that you understand the balance between sales and exceptional customer service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
