At a Glance
- Tasks: Engage clients, provide vehicle info, and enhance their buying experience.
- Company: Join Chorley Group, a trusted name in Lancashire's automotive industry.
- Benefits: Enjoy competitive pay, holiday perks, health benefits, and staff incentives.
- Other info: Work Monday to Saturday with two days off; birthday off work!
- Why this job: Be part of a supportive team focused on client satisfaction and personal growth.
- Qualifications: Experience in customer service, strong communication skills, and a valid UK driver’s license required.
The predicted salary is between 22000 - 40000 £ per year.
Overview
At Chorley Group we pride ourselves on delivering outstanding service and quality vehicles to our valued clients across Lancashire. Our commitment to excellence has made us a trusted name in the automotive industry, and we are looking for a passionate and dedicated Client Experience Specialist to join our team.
We recognise that our Clients have researched the cars online, and our Client Experience Specialist are there to support and enhance the decision making process, moving away from the traditional Sales Executive persona whilst still creating the opportunities that develop your earning capabilities.
Client Experience Specialist basic pay is £22000 a year alongside a commissions structure with a realistic OTE of £40000 (uncapped).
This is a 5 day per week role, Monday to Saturday, with 2 days off per week on a rota basis.
Key Responsibilities
- Customer Engagement: Greet clients warmly, assist with inquiries, and provide comprehensive information about our range of vehicles, products and services.
- Relationship Building: Develop lasting relationships with clients by understanding their needs, preferences, and providing personalised service.
- Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling vehicles and products.
- Client Communication: Maintain regular communication with clients through follow-up calls, emails, and meetings to ensure their satisfaction and address any concerns.
- Experience Enhancement: Continuously seek ways to improve the client experience, from the showroom visit to post-purchase support.
- Product Knowledge: Stay updated on the latest vehicle models, features, and industry trends to provide clients with informed recommendations and insights.
Qualifications
- Proven experience in a client-facing role, ideally within the automotive or retail industry.
- Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
- Ability to build rapport quickly and maintain long-term client relationships.
- A proactive and positive attitude with excellent problem-solving abilities.
- Sales-oriented mindset with a track record of achieving or exceeding targets.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Held a clean and valid UK driver’s license for more than 12 months.
Benefits
We like to look after our teams
And as part of the team you will get all the usual benefits of a basic salary, holidays, and pension. We also offer:
- Holidays that enhance with length of service and your birthday off work!
- Life assurance and health benefits
- Discount schemes and staff incentives
- Bike 2 Work scheme (salary sacrifice)
- Events, awards, and company supported days off.
Job Types: Full-time, Permanent
Pay: £22,000.00-£40,000.00 per year
Experience: 1 year (preferred)
Apply for this vacancy
Simply enter a few details about you and upload a CV to apply.
Car Sales Executive | Preston employer: Chorley Group
At Chorley Group, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and satisfaction. As a Car Sales Executive in Preston, you will benefit from a competitive salary structure, generous holiday allowances that increase with service, and unique perks such as your birthday off and health benefits. Our commitment to excellence not only extends to our clients but also to our team, ensuring you have the tools and opportunities to thrive in your career while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Car Sales Executive | Preston
✨Tip Number 1
Familiarise yourself with the latest vehicle models and features. Being knowledgeable about the cars you’ll be selling will not only boost your confidence but also impress potential clients, showing them that you’re genuinely invested in helping them make informed decisions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you refine your ability to build rapport quickly and maintain long-term relationships, which is crucial for a Client Experience Specialist.
✨Tip Number 3
Network within the automotive industry, whether through social media platforms like LinkedIn or local events. Building connections can provide valuable insights into the company culture at Chorley Group and may even lead to referrals.
✨Tip Number 4
Demonstrate your proactive attitude by preparing questions about the company’s approach to client experience. Showing that you’ve done your homework and are eager to contribute to their mission can set you apart from other candidates.
We think you need these skills to ace Car Sales Executive | Preston
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and qualifications required for the Car Sales Executive position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in client-facing roles, particularly in the automotive or retail industry. Use bullet points to make it easy to read and focus on achievements that demonstrate your sales-oriented mindset.
Write a Personalised Cover Letter:In your cover letter, express your passion for delivering exceptional customer service and your ability to build lasting relationships with clients. Mention specific examples from your past experiences that showcase your problem-solving abilities and proactive attitude.
Proofread Your Application:Before submitting your application, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at Chorley Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to assist clients, as this aligns perfectly with the role of a Client Experience Specialist.
✨Demonstrate Product Knowledge
Familiarise yourself with the latest vehicle models and features offered by Chorley Group. During the interview, be prepared to discuss how you would use this knowledge to enhance the client experience and provide informed recommendations.
✨Highlight Relationship-Building Skills
Emphasise your ability to build rapport and maintain long-term relationships with clients. Share specific instances where you successfully developed client relationships, showcasing your interpersonal skills and understanding of client needs.
✨Prepare for Scenario Questions
Anticipate questions that may involve real-life scenarios related to client engagement and problem-solving. Think about how you would handle various situations, such as a dissatisfied client or upselling opportunities, to demonstrate your proactive and positive attitude.
