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- Tasks: Engage clients, build relationships, and enhance their car-buying experience.
- Company: Join Chorley Group, a trusted name in the automotive industry.
- Benefits: Competitive salary, commission structure, health benefits, and birthday off.
- Why this job: Be the face of our dealership and make a real impact on client satisfaction.
- Qualifications: Experience in client-facing roles and a passion for exceptional service.
- Other info: Enjoy a supportive team culture with opportunities for growth and development.
The predicted salary is between 22000 - 30800 £ per year.
At Chorley Group we pride ourselves on delivering outstanding service and quality vehicles to our valued clients across Lancashire. Our commitment to excellence has made us a trusted name in the automotive industry, and we are looking for a passionate and dedicated Client Experience Specialist to join our team.
We recognise that our Clients have researched the cars online, and our Client Experience Specialist is there to support and enhance the decision-making process, moving away from the traditional Sales Executive persona whilst still creating the opportunities that develop your earning capabilities.
Position Overview:
As an experienced Client Experience Specialist, you will be a key ambassador of our dealership, serving as the face of the business and delivering an exceptional experience for our clients from their first interaction through to the final sale and beyond. You will be responsible for building and maintaining strong client relationships, proactively identifying and exceeding customer needs, and consistently driving vehicle and product sales through a high standard of service and expertise.
Client Experience Specialist basic pay is £22,000 a year alongside a commissions structure with a realistic OTE of £***** (uncapped). This is a 5 day per week role, Monday to Saturday, with 2 days off per week on a rota basis.
Key Responsibilities:
- Customer Engagement: Greet clients warmly, assist with inquiries, and provide comprehensive information about our range of vehicles, products and services.
- Relationship Building: Develop lasting relationships with clients by understanding their needs, preferences, and providing personalised service.
- Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling vehicles and products.
- Client Communication: Maintain regular communication with clients through follow-up calls, emails, and meetings to ensure their satisfaction and address any concerns.
- Experience Enhancement: Continuously seek ways to improve the client experience, from the showroom visit to post-purchase support.
- Product Knowledge: Stay updated on the latest vehicle models, features, and industry trends to provide clients with informed recommendations and insights.
Qualifications:
- Proven experience in a client-facing role, ideally within the automotive or retail industry.
- Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
- Ability to build rapport quickly and maintain long-term client relationships.
- A proactive and positive attitude with excellent problem-solving abilities.
- Sales-oriented mindset with a track record of achieving or exceeding targets.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Held a clean and valid UK driver's license for more than 12 months.
We like to look after our teams and as part of the team you will get all the usual benefits of a basic salary, holidays, and pension. We also offer:
- Holidays that enhance with length of service and your birthday off work
- Life assurance and health benefits
- Discount schemes and staff incentives
- Bike 2 Work scheme (salary sacrifice)
- Events, awards, and company supported days off.
Job Types: Full-time, Permanent
Apply for this vacancy: Simply enter a few details about you and upload a CV to apply.
Sales Executive in Burnley employer: Chorley Group
Contact Detail:
Chorley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive in Burnley
✨Tip Number 1
Get to know the company inside out! Research Chorley Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! As a Client Experience Specialist, you'll be all about building relationships. Role-play with a mate or in front of the mirror to nail those warm greetings and engaging conversations.
✨Tip Number 3
Show off your sales savvy! Think of examples from your past where you've exceeded targets or helped clients make decisions. Be ready to share these stories during your interview to demonstrate your sales-oriented mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Chorley Group!
We think you need these skills to ace Sales Executive in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Experience Specialist role. Highlight any previous client-facing roles and your knack for building relationships, as this is key for us at Chorley Group.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and how you can enhance the client experience. We want to see your personality come through!
Showcase Your Product Knowledge: Demonstrate your understanding of the automotive industry in your application. Mention any relevant knowledge about vehicle models or trends, as this will show us you're ready to engage with our clients effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Chorley Group
✨Know Your Product Inside Out
Make sure you’re well-versed in the latest vehicle models and features. Being able to discuss specifics will show your passion for the automotive industry and help you connect with clients during the interview.
✨Showcase Your People Skills
Prepare examples of how you've built strong relationships with clients in the past. Highlight your ability to understand their needs and provide personalised service, as this is crucial for a Client Experience Specialist.
✨Demonstrate a Proactive Attitude
Think of instances where you’ve gone above and beyond for a client. Share these stories to illustrate your proactive approach and problem-solving abilities, which are key traits for success in this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and client engagement strategies. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
