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- Tasks: Engage clients, build relationships, and drive vehicle sales in a dynamic dealership environment.
- Company: Chorley Group, a trusted name in the automotive industry with a commitment to excellence.
- Benefits: Competitive salary, commission structure, enhanced holidays, and health benefits.
- Why this job: Join a passionate team and make a real impact on client experiences and sales.
- Qualifications: Experience in client-facing roles, strong communication skills, and a sales-oriented mindset.
- Other info: Enjoy company events, incentives, and excellent career growth opportunities.
The predicted salary is between 22000 - 22000 £ per year.
At Chorley Group we pride ourselves on delivering outstanding service and quality vehicles to our valued clients across Lancashire. Our commitment to excellence has made us a trusted name in the automotive industry, and we are looking for a passionate and dedicated Client Experience Specialist to join our team.
As a Trainee Client Experience Specialist, you will be working alongside experienced team members who are the face of our dealership, responsible for creating an exceptional experience for our clients from their first interaction through to the final sale and beyond. Your primary goal will be to build and maintain strong relationships with clients, ensuring their needs are met and exceeded, while also driving vehicle and product sales.
Client Experience Specialist basic pay is £22000 a year alongside a commissions structure with a realistic OTE of £40000 (uncapped). This is a 5 day per week role, Monday to Saturday, with 2 days off per week on a rota basis.
Key Responsibilities:- Customer Engagement: Greet clients warmly, assist with inquiries, and provide comprehensive information about our range of vehicles, products and services.
- Relationship Building: Develop lasting relationships with clients by understanding their needs, preferences, and providing personalised service.
- Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling vehicles and products.
- Client Communication: Maintain regular communication with clients through follow-up calls, emails, and meetings to ensure their satisfaction and address any concerns.
- Experience Enhancement: Continuously seek ways to improve the client experience, from the showroom visit to post-purchase support.
- Product Knowledge: Stay updated on the latest vehicle models, features, and industry trends to provide clients with informed recommendations and insights.
- Proven experience in a client-facing role, ideally within the automotive or retail industry.
- Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
- Ability to build rapport quickly and maintain long-term client relationships.
- A proactive and positive attitude with excellent problem-solving abilities.
- Sales-oriented mindset with a track record of achieving or exceeding targets.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Held a clean and valid UK driver’s license for more than 12 months.
We like to look after our teams. And as part of the team you will get all the usual benefits of a basic salary, holidays, and pension. We also offer:
- Holidays that enhance with length of service and your birthday off work!
- Life assurance and health benefits
- Discount schemes and staff incentives
- Bike 2 Work scheme (salary sacrifice)
- Events, awards, and company supported days off.
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
Job Types: Full-time, Permanent
Apply for this vacancy Simply enter a few details about you and upload a CV to apply.
Sales Executive | Bolton employer: Chorley Group
Contact Detail:
Chorley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive | Bolton
✨Tip Number 1
Get to know the company inside out! Research Chorley Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your experience in client-facing roles and how it aligns with the Client Experience Specialist position. A confident delivery can really make you stand out.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds. It’s a simple way to show your enthusiasm for the role.
We think you need these skills to ace Sales Executive | Bolton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and making a difference in client experiences.
Tailor Your CV: Make sure your CV is tailored to the Client Experience Specialist role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your ability to build strong relationships with clients!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Chorley Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific vehicles offered by Chorley Group. Familiarise yourself with their latest models, features, and any unique selling points. This will show that you're genuinely interested and ready to engage with clients.
✨Showcase Your People Skills
As a Client Experience Specialist, building relationships is key. Prepare examples from your past experiences where you've successfully engaged with clients or resolved issues. Highlight your interpersonal skills and how you can create a welcoming atmosphere for customers.
✨Demonstrate Your Sales Savvy
Think about times when you've upsold or cross-sold products in previous roles. Be ready to discuss your sales achievements and how you can apply those skills to drive vehicle sales at Chorley Group. A sales-oriented mindset will definitely impress them!
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the team culture, training opportunities, or how they measure client satisfaction. It shows that you're not just interested in the role but also in how you can contribute to the company's success.
