At a Glance
- Tasks: Lead our aftersales team, ensuring top-notch customer service and performance.
- Company: Join Chorley Group, a family-run motor group known for 5-star service.
- Benefits: Enjoy a competitive salary, increasing holidays, and a comprehensive benefits package.
- Other info: Opportunity to participate in the company vehicle lease scheme.
- Why this job: Be part of a growing team that values your input and fosters a supportive culture.
- Qualifications: Proven experience as an Aftersales Manager in a franchised dealership is essential.
The predicted salary is between 36000 - 60000 € per year.
Chorley Group is a family owned and run, AM 100 motor group, delivering 5 star service across both sales and aftersales. With ongoing expansion at our Wigan dealership, we have an exciting opportunity for an aftersales manager to join the team.
What will I be responsible for?
Joining our team as an Aftersales Manager, you will oversee our established aftersales departments whilst managing a team of technicians, service and parts advisors. Your day to day responsibilities will include:
- Managing performance and development of all staff
- Continually monitoring the performance of the aftersales department and driving any changes needed to grow and improve performance
- Controlling costs in line with departmental and dealership objectives and business plans, you will ensure that profit targets are achieved, margins maintained and expenses controlled, utilizing all resource cost effectively.
- Responsibility for ensuring customers receive an excellent customer experience when visiting the aftersales team, and ensuring any customer concerns are dealt with efficiently and professionally
- Setting dealership targets in line with manufacturer guidelines and standards
- Ensuring all Company processes and procedures are adhered to, and implementing any additional processes needed to ensure the aftersales department is running legally and compliantly and in line with Company standards
- Buying into our Company values and ensuring those values are integrated within the aftersales department
- Maintaining a safe and healthy working environment; ensuring staff comply with Health and Safety requirements.
Who are we looking for?
As our ideal candidate, you must be able to demonstrate proven experience as an automotive Aftersales Manager within a franchised dealership. You will also require:
- Ideally Nissan and / or Stellantis franchise experience
- Knowledge of Kerridge and RTC would be an advantage
- A \'hands on\' management style with helping to drive the team and business forward
- A professional attitude at all times when dealing with customers
- Strong organizational skills
- The ability to work under pressure in a busy environment
In return you can expect an OTE of £60k pa, holidays that increase with length of service and a Company benefits package that includes life assurance, permanent health insurance, pension and employee assistance programs.
You will also be eligible to participate in the company vehicle lease scheme.
Job Types: Full-time, Permanent
Pay: Up to £60,000.00 per year
Experience: Aftersales management: 2 years (required)
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#J-18808-LjbffrAftersales Manager | Wigan employer: Chorley Group
Chorley Group is an exceptional employer, offering a supportive family-run environment where employees are valued and encouraged to grow. As an Aftersales Manager at our expanding Wigan dealership, you will benefit from competitive earnings, a comprehensive benefits package, and opportunities for professional development, all while contributing to a culture that prioritises customer satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager | Wigan
✨Tip Number 1
Familiarise yourself with the specific brands mentioned in the job description, like Nissan and Stellantis. Understanding their aftersales processes and customer service expectations can give you an edge during interviews.
✨Tip Number 2
Highlight your experience with management software such as Kerridge and RTC. If you have used these systems before, be prepared to discuss how they helped you improve aftersales performance in your previous roles.
✨Tip Number 3
Demonstrate your hands-on management style by preparing examples of how you've successfully led teams in high-pressure environments. Share specific instances where your leadership directly contributed to improved team performance or customer satisfaction.
✨Tip Number 4
Research Chorley Group's values and culture. Be ready to discuss how your personal values align with theirs and how you plan to integrate these values within the aftersales department to foster a positive work environment.
We think you need these skills to ace Aftersales Manager | Wigan
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as an Aftersales Manager, particularly in a franchised dealership. Include specific achievements and responsibilities that align with the job description provided by Chorley Group.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the automotive industry and your management style. Mention your familiarity with Nissan and/or Stellantis franchises, and how your skills can contribute to the success of the aftersales department.
Highlight Relevant Experience:In your application, emphasise your proven experience in aftersales management. Discuss your ability to manage performance, control costs, and ensure excellent customer service, as these are key responsibilities for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for the role.
How to prepare for a job interview at Chorley Group
✨Showcase Your Experience
Make sure to highlight your proven experience as an Aftersales Manager, especially within a franchised dealership. Be prepared to discuss specific examples of how you've managed teams and improved performance in previous roles.
✨Understand the Company Values
Familiarise yourself with Chorley Group's values and be ready to explain how you can integrate these into the aftersales department. Demonstrating alignment with their culture will show that you're a good fit for the team.
✨Prepare for Performance Metrics
Be ready to discuss how you would monitor and drive performance in the aftersales department. Think about key performance indicators (KPIs) you have used in the past and how they contributed to achieving profit targets.
✨Demonstrate Customer Focus
Since customer experience is crucial, prepare to share examples of how you've ensured excellent service in your previous roles. Discuss how you handle customer concerns and maintain a professional attitude under pressure.
