At a Glance
- Tasks: Create amazing visitor experiences and engage with the community at cultural venues.
- Company: Join South Ribble Council, dedicated to enhancing community life through culture.
- Benefits: Enjoy 25 days leave, hybrid working, healthcare cash plan, and free parking.
- Other info: Flexible working arrangements available to suit your lifestyle.
- Why this job: Be part of a team that makes a real difference in people's lives through culture.
- Qualifications: Great communication skills and a passion for customer service are essential.
About The Role
Location: Astley Hall and across Chorley and South Ribble
Contract: Full time (36.25 hours per week) / Permanent
Salary: £31,537 - £33,699
Closing Date: 5 July 2026
We’re looking for a passionate and people‑focused individual to help shape outstanding visitor experiences across Chorley and South Ribble’s cultural and heritage venues. As our Visitor Experience & Engagement Officer, you’ll play a key role in bringing our sites to life – creating welcoming, inclusive and engaging experiences for residents and visitors alike. If you’re enthusiastic about culture, communities and delivering great customer experiences, we’d love to hear from you.
What you’ll be getting up to:
- Delivering engaging and inclusive visitor experiences across our heritage sites
- Developing tours and public engagement activities
- Gathering visitor feedback and contributing to improving our services
- Working with our communications and marketing team to drive visitor numbers
- Supporting volunteer recruitment, training and engagement
- Working with community groups and partners to increase participation
- Acting as Duty Manager at our sites as required
- Working flexibly across our sites
Who we’re looking for:
- Passionate about providing an excellent service for our visitors
- A confident communicator with excellent customer service skills
- Experienced in working with the public
- A team player who thrives by working with others
- Solutions focused
- Enthusiastic about the cultural offer of our assets and boroughs
Our Benefits:
- 25 days annual leave plus bank holidays (and Christmas shutdown)
- Hybrid/agile working from day one
- Local Government pension
- Healthcare Cash Plan for cash back on health treatments
- Cashback website access for savings on brands you love
- Volunteering days
- Free parking
Many of our colleagues work flexibly for us. We’re always open to conversations around different working arrangements. If you’re interested in part‑time, compressed hours or any other working arrangement, please get in touch with us through the "Contact Us" form on our careers website.
About Us:
At South Ribble Council, our mission is to provide a first‑class service and improve the quality of life for our communities. Our staff are our greatest resource in helping us achieve this. They’re at the heart of everything we do and are crucial to the delivery of excellent services.
Working Together:
We share a number of our services with Chorley Council. This allows for improved resilience across both councils and provides numerous benefits to our operations. Whilst some staff and back‑end processes are shared between the Councils, both Councils still retain sovereignty and have separate strategies and corporate plans.
Additional Information:
Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date.
Equal Opportunities:
We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices. We’re committed to making our recruitment practices barrier‑free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long‑term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website. If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview. We believe in equality, diversity and inclusion.
Visitor Experience and Engagement Officer in Chorley employer: Chorley Council
At South Ribble Council, we pride ourselves on being an exceptional employer dedicated to enhancing the quality of life for our communities. As a Visitor Experience and Engagement Officer, you will enjoy a supportive work culture that values flexibility, inclusivity, and professional growth, alongside generous benefits such as 25 days of annual leave, a Local Government pension, and opportunities for hybrid working. Join us in making a meaningful impact while enjoying a fulfilling career in a vibrant cultural setting across Chorley and South Ribble.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience and Engagement Officer in Chorley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chorley Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chorley Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Visitor Experience and Engagement Officer in Chorley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chorley Council:Your cover letter is your chance to shine! Tell us why you want to work at Chorley Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chorley Council!
How to prepare for a job interview at Chorley Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
