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For Companies At a Glance
- Tasks: Provide excellent customer service and support in housing management.
- Company: Join a dedicated team at Tatton Gardens, making a difference in the community.
- Benefits: Enjoy 25 days annual leave, competitive salary, and a supportive work environment.
- Why this job: Be part of a rewarding role that helps people navigate their housing needs.
- Qualifications: Empathy, professionalism, and the ability to handle sensitive enquiries are key.
- Other info: Full-time position with opportunities for personal growth and development.
The predicted salary is between 24000 - 29000 £ per year.
About The Role
Location: Tatton Gardens, Chorley
Contract: Full time (36.25 hours per week) / Permanent
Salary: £27,694 - £29,064
Closing Date: 08 March 2026
Are you looking for a new career in housing and customer service? We have an exciting new opportunity to be a part of the Accommodation team working together to provide on-site administration, excellent customer care and housing management to officers and managers at the council’s Extra Care facility, Tatton Gardens.
What you’ll be getting up to:
- You will deliver a professional frontline service assisting customers to resolve queries and complaints, and provide information on all Council services.
- Deliver low level support tasks and inductions and help customers to manage appointments whilst contributing to their Personal Housing Plans and Care plans.
- Recognise the diversity of our customers promoting participation.
Who we’re looking for:
- Someone with the ability to deal with and respond to complex and sensitive enquiries.
- Someone with an empathetic but professional manner who can work independently but also work effectively with others.
- The ability to work under pressure and respond flexibly to all situations.
- The ability to respond positively to changes and challenges.
- Someone who can make a difference.
Other requirements:
Successful applicants will be subject to a DBS check (applied and paid for by the Council).
Our Benefits: 25 days annual leave plus
Housing Accommodation Officer in Chorley employer: Chorley Council
Contact Detail:
Chorley Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Accommodation Officer in Chorley
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those working at the council or similar organisations. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and housing management. We suggest role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and problem-solving skills during interviews. Share real-life examples where you’ve helped someone through a tough situation – it’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Housing Accommodation Officer in Chorley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Housing Accommodation Officer. We want to see how you can bring your unique flair to our team!
Showcase Your Customer Service Skills: Since this role is all about providing excellent customer care, don’t forget to include examples of how you've successfully handled customer queries or complaints in the past. We love a good story!
Be Professional Yet Personable: While we appreciate professionalism, we also value a friendly approach. Let your personality shine through in your application – it helps us get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Chorley Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Accommodation Officer. Familiarise yourself with the responsibilities mentioned in the job description, like customer service and housing management. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Empathy
Since this role involves dealing with sensitive enquiries, it's crucial to demonstrate your empathetic side. Think of examples from your past experiences where you've successfully handled difficult situations with care. This will highlight your ability to connect with customers and provide excellent service.
✨Prepare for Pressure
The job requires working under pressure, so be ready to discuss how you've managed stressful situations before. Prepare a couple of scenarios where you had to think on your feet or adapt quickly. This will show that you can handle the challenges that come with the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the council's approach to housing management. This not only shows your interest but also gives you a chance to assess if the role is the right fit for you. Plus, it leaves a positive impression!