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For Companies At a Glance
- Tasks: Deliver excellent customer service and gain practical skills in a busy environment.
- Company: Chorley Council, dedicated to community well-being and first-class services.
- Benefits: 25 days leave, hybrid working, healthcare cash plan, and flexible arrangements.
- Why this job: Build confidence, learn new skills, and make a real difference in your community.
- Qualifications: Interest in local government, good IT skills, and effective communication.
- Other info: Gain a nationally recognised qualification while earning a competitive salary.
The predicted salary is between 18000 - 20000 ÂŁ per year.
About The Role
Location: Chorley and Leyland
Contract: 2 year apprenticeship
Salary: ÂŁ23,080 to ÂŁ23,817
Closing Date: 11 January 2026
Our Customer Services Apprenticeship isn’t just for those starting out — it’s designed for anyone looking to build confidence, learn new skills, and open doors to fresh opportunities. Whether you’re ready for a career change or want to strengthen your experience, this programme gives you practical training, a nationally recognised qualification, and the chance to make a real difference in your community (all while you’re earning a great salary)! During the apprenticeship, you’ll gain practical skills to deliver excellent customer service, while completing a City & Guilds Level 2 Customer Services qualification.
What you’ll be getting up to:
- You’ll be delivering quality services and making a difference to our customers.
- You’ll be responding to all types of customer contact including phone and face‑to‑face as well as supporting other digital contact from our residents.
- You’ll be dealing with licensing applications, land charge enquiries or helping people who have been recently bereaved.
- Completing an Apprenticeship qualification and gaining experience in a busy customer services setting.
Who we’re looking for:
- We’re looking for someone who has an interest in local government, always aims to deliver excellent customer standards, and wants to gain skills to support and make a difference to our communities.
- You’ll understand how technology and digital services can help provide excellent customer service as well as good IT skills.
- You’ll also be able to communicate effectively, work under pressure and use initiative to organise and prioritise your own workload.
Other requirements:
- Successful applicants will be subject to a DBS check (applied and paid for by the Council).
Our Benefits:
- 25 days annual leave plus bank holidays (and Christmas shutdown).
- Hybrid/agile working.
- Local Government pension.
- Healthcare Cash Plan for cash back on health treatments.
- Cashback website access for savings on brands you love.
- Volunteering days.
- Free parking.
Many of our colleagues work flexibly for us. We’re always open to conversations around different working arrangements. If you’re interested in part‑time, compressed hours or any other working arrangement, please get in touch with us through the “Contact Us” form on our careers website.
About Us
Chorley Council is dedicated to providing first‑class services and promoting the well‑being of the local community. Our staff are our greatest resource, at the heart of everything we do, and are crucial to the delivery of excellent services for our residents. At Chorley Council, we’re always striving to make our borough the best to live, work and visit.
Working Together
We share a number of our services with South Ribble Borough Council. This allows for improved resilience across both councils and provides numerous benefits to our operations. Whilst some staff and back‑end processes are shared between the Councils, both Councils still retain sovereignty and have separate strategies and corporate plans.
Additional information:
Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date. Interviews are planned for week commencing 19 January 2026.
Equal Opportunities:
We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices. We’re committed to making our recruitment practices barrier‑free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long‑term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the “Contact Us” page on our website. If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.
Customer Services Apprentice in Chorley employer: Chorley Council
Contact Detail:
Chorley Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Apprentice in Chorley
✨Tip Number 1
Get to know the company! Research Chorley Council and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference in your community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might deal with different types of customers. Role-playing these situations with friends or family can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current or former apprentices on LinkedIn or local community groups. They can provide insights into the role and share tips on how to stand out during the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can find more information about the role and any upcoming events that might help you get your foot in the door.
We think you need these skills to ace Customer Services Apprentice in Chorley
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service! Share any experiences or interests that highlight your commitment to helping others and making a difference in the community.
Tailor Your Application: Make sure to customise your application to match the role. Use keywords from the job description, like 'excellent customer standards' and 'digital services', to show you understand what we’re looking for.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application via our careers website! It’s the best way to ensure it gets to us directly and helps us keep track of all applicants.
How to prepare for a job interview at Chorley Council
✨Know Your Stuff
Before the interview, make sure you understand what the Customer Services Apprentice role entails. Familiarise yourself with the key responsibilities like delivering quality services and handling customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Think about examples from your past experiences that demonstrate your communication skills, ability to work under pressure, and initiative. Prepare to discuss how you've successfully dealt with customers or resolved issues, as this will highlight your suitability for the role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training you'll receive, the team you'll be working with, or how the council measures success in customer service. Asking insightful questions shows your enthusiasm and helps you determine if the role is right for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The council values individuals who can connect with the community, so being genuine and approachable can set you apart from other candidates. Remember, they want to see the real you!