Select Move Administrator in Chorley

About The Role

Location: Chorley Civic Offices, Union Street, Chorley, PR7 1AL

Contract: Full time (36.25 hours per week) / Fixed Term Contract (9 months)

Salary: £28,608 - £30,023

Closing Date: 22 November 2026

Are you passionate about helping people and providing excellent customer service at times when it matters most? We’re looking for a motivated and organised individual to join our Housing Options Service, supporting the delivery of Select Move and helping residents access social housing. This is a busy frontline service where you’ll work as part of a rota, depending on service needs, so flexibility and teamwork are essential. Working closely with colleagues, you’ll play a key role in delivering a consistent, high-quality service and a positive experience for every customer. This is a great opportunity for development and could provide a first step into a career in housing. It may also be well suited as a secondment for the right person.

What you’ll be getting up to:

• Managing Select Move applications from start to finish, making sure they are assessed accurately and without delay.
• Reviewing evidence and making decisions on housing applications in line with policy.
• Speaking to customers every day, by phone, email and face to face, helping them understand their options.
• Attending drop-in sessions as and when required where residents can get advice and guidance.
• Working with people who may be vulnerable or under pressure and handling those situations with care and professionalism.
• Keeping records up to date and making sure information is clear and accurate.
• Supporting wider teamwork, including responding to enquiries from councillors and MPs when needed.

Who we’re looking for:

We’re looking for someone who enjoys working with people, takes pride in doing a good job, and is keen to make a real difference. You’ll bring a positive, can-do approach and be someone who is comfortable working in a busy frontline service; your mindset, work ethic, and how you interact with people are what will make the difference.

You will have:

• Experience and confidence in dealing with customers, including situations where people may be anxious or frustrated, while maintaining professionalism at all times.
• The ability to follow guidance and procedures, with a proactive approach and a focus on continuous improvement.
• Strong organisational skills, with the ability to manage a busy workload without losing attention to detail.
• Clear and natural communication skills, with the ability to engage with people from a wide range of backgrounds.
• Confidence in handling sensitive conversations and staying calm and professional under pressure.
• Willingness to learn and quickly take on new information.
• Comfortable using systems and maintaining accurate, up to date records.

Other requirements:

Successful applicants will be subject to a DBS check (applied and paid for by the Council).

Our Benefits:

• 25 days annual leave plus bank holidays (and Christmas shutdown)
• Hybrid/agile working from day one
• Local Government pension
• Healthcare Cash Plan for cash back on health treatments
• Cashback website access for savings on brands you love
• Volunteering days
• Free parking

Many of our colleagues work flexibly for us. We’re always open to conversations around different working arrangements.

About Us:

Chorley Council is dedicated to providing first-class services and promoting the well-being of the local community. Our staff are our greatest resource, at the heart of everything we do, and are crucial to the delivery of excellent services for our residents. At Chorley Council, we’re always striving to make our borough the best to live, work and visit.

Working Together:

We share a number of our services with South Ribble Borough Council. This allows for improved resilience across both councils and provides numerous benefits to our operations. Whilst some staff and back-end processes are shared between the Councils, both Councils still retain sovereignty and have separate strategies and corporate plans.

Additional information:

Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date.

Equal Opportunities:

We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices. We’re committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the 'Contact Us' page on our website. If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.