At a Glance
- Tasks: Provide vital housing advice and support to those in urgent need.
- Company: Join a dedicated team at the Civic Centre in Leyland.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a local government pension.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives by reducing homelessness.
- Qualifications: Customer-focused, resilient, and a genuine interest in housing.
The predicted salary is between 34434 - 37280 € per year.
About The Role
Location: Civic Centre, Leyland
Contract: Full time (36.25 hours per week) / Permanent
Salary: £34,434 - £37,280
Closing date: 31 May 2026
As a Housing Options Officer, you will be the first point of contact for people in urgent need of housing advice and support. This role will play a vital part in reducing homelessness, focusing on early intervention and supporting individuals and families to achieve sustainable housing solutions. Every day you’ll make decisions that change lives—whether that’s negotiating with landlords, finding emergency accommodation, or guiding someone through the housing application process.
What you’ll be getting up to:
- Providing high‑quality housing advice and assessments to customers who are homeless or at risk of homelessness.
- Making robust housing decisions.
- Participating in a weekly duty assessment rota, with a requirement to work from the office for a minimum of three full days per week.
- Managing a complex and varied caseload.
- Keeping accurate and detailed case notes, ensuring all decisions comply with housing legislation and statutory guidance.
- Supporting colleagues to meet service demands.
Who we’re looking for:
- Customer focused team player who thrives in a fast paced environment.
- Resilient and adaptable to changing priorities and customer needs.
- Confident communicator, able to engage effectively with customers, colleagues and partner agencies.
- Professional, empathetic and solution focused.
- Uses robust, evidence based enquiries to make confident, lawful housing decisions.
- Someone with a genuine interest in housing and homelessness looking to build a career in the sector.
Other requirements:
- This role may require some travel around our boroughs.
- A valid driving licence or equivalent mobility is required.
- Successful applicants will be subject to a DBS check (applied and paid for by the Council).
Our Benefits:
- 25 days annual leave plus bank holidays (and Christmas shutdown).
- Hybrid/agile working from day one.
- Local Government pension.
- Healthcare Cash Plan for cash back on health treatments.
- Cashback website access for savings on brands you love.
- Volunteering days.
- Free parking.
Equal Opportunities:
We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices. We’re committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website. If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.
Housing Options Officer in Leyland employer: Chorley Council and South Ribble Counci
As a Housing Options Officer at the Civic Centre in Leyland, you will join a supportive and dynamic team dedicated to making a real difference in the community by tackling homelessness. With a strong emphasis on employee well-being, we offer generous benefits including 25 days of annual leave, hybrid working options, and a Local Government pension scheme, all within a culture that values empathy and professional growth. This role not only provides the opportunity to engage with diverse individuals but also fosters career development in a meaningful sector committed to social impact.
Contact Detail:
Chorley Council and South Ribble Counci Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Officer in Leyland
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common questions your way, especially those related to housing advice and decision-making. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show off your passion for housing! When you get the chance to chat with potential employers, share your genuine interest in helping people find sustainable housing solutions. It’ll set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows you’re serious about joining our team. Plus, it’s super easy to navigate!
We think you need these skills to ace Housing Options Officer in Leyland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Options Officer role. We want to see how you can make a difference in reducing homelessness and supporting individuals in need.
Showcase Your Communication Skills:As a Housing Options Officer, you'll be engaging with various stakeholders. Use your written application to demonstrate your confident communication style. Share examples of how you've effectively communicated in past roles or situations.
Highlight Your Problem-Solving Abilities:This role requires a solution-focused mindset. In your application, share specific instances where you've tackled challenges or made robust decisions that had a positive impact. We love seeing evidence-based approaches!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and keep everything organised. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Chorley Council and South Ribble Counci
✨Know Your Stuff
Familiarise yourself with housing legislation and the specific challenges faced by those at risk of homelessness. Being able to discuss relevant laws and policies will show that you’re serious about the role and understand the complexities involved.
✨Show Empathy
As a Housing Options Officer, you'll be dealing with vulnerable individuals. Practice how to communicate empathetically and effectively. Think of examples from your past experiences where you've helped someone in need, as this will demonstrate your suitability for the role.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like negotiating with landlords or making tough housing decisions. Prepare by thinking through various scenarios and how you would handle them, focusing on your problem-solving skills and decision-making process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
