At a Glance
- Tasks: Support residents in crisis and connect them with essential services.
- Company: Chorley and South Ribble Council, dedicated to community support.
- Benefits: 25 days leave, hybrid working, healthcare cash plan, and free parking.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while building community resilience.
- Qualifications: Empathy, strong communication skills, and case management experience.
The predicted salary is between 31537 - 33699 £ per year.
About The Role
Location: Chorley and South Ribble
Contract: Full time (36.25 hours per week) / Fixed Term Contract (Until 31st March 2029)
Salary: £31,537 - £33,699
Closing Date: 14 June 2026
The UK Government has put in place a brand new programme to help people who are in crisis to access support as quickly as possible as well as taking the opportunity to build resilience within our communities. The Crisis and Triage Officer is a new role which is at the heart of supporting people coming to the council and seeking help. If you are passionate about supporting people and want to make a difference, this is your opportunity.
As the role is shared with Chorley Council, you will be working in a team that is connecting different council departments as well as partners across the two boroughs, making sure people get the support and help they need.
What you’ll be getting up to:
- Speaking directly with our residents and supporting them through their applications for crisis support
- Helping residents and households to get in touch with other services that can support them
- You will be making the decisions on providing financial support to people in crisis
Who we’re looking for:
- People who are able to understand a household's lived experience and be empathetic and compassionate towards those who are experiencing a crisis
- Confident in being able to speak with residents over the phone or face to face when needed
- Able to manage case work in an efficient way and take care in meeting the needs of residents
- Take seriously their role in being representative of the councils and providing excellent customer service
Other requirements:
- This role requires some travel around our boroughs to commute between workplaces. You should have a valid driving licence or the equivalent mobility.
- Successful applicants will be subject to a DBS check (applied and paid for by the Council).
Our Benefits:
- 25 days annual leave plus bank holidays (and Christmas shutdown)
- Hybrid/agile working from day one
- Local Government pension
- Healthcare Cash Plan for cash back on health treatments
- Cashback website access for savings on brands you love
- Volunteering days
- Free parking
Equal Opportunities:
We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices. We’re committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long‑term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website. If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.
Crisis and Triage Officer in Leyland employer: Chorley Council and South Ribble Counci
As a Crisis and Triage Officer with Chorley and South Ribble, you will be part of a compassionate team dedicated to making a real difference in the lives of residents facing crises. Our supportive work culture prioritises employee well-being, offering generous benefits such as 25 days of annual leave, hybrid working options, and a Local Government pension scheme. With a strong commitment to equal opportunities and professional growth, this role provides a unique chance to contribute to community resilience while advancing your career in a meaningful way.
Contact Details:
Chorley Council and South Ribble Counci Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Crisis and Triage Officer in Leyland
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Crisis and Triage Officer. This way, when you chat with potential employers, you can show off your understanding and passion for supporting people in crisis.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of the council or similar organisations. They can give you insider tips on what it’s really like and what they look for in candidates. Plus, it might just lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Crisis and Triage Officer. This will help you feel more confident when discussing how you'd handle real-life situations with residents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing passionate candidates who are eager to make a difference in their communities.
We think you need these skills to ace Crisis and Triage Officer in Leyland
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting people shine through. We want to see how much you care about making a difference in the community, so share any relevant experiences that highlight your empathy and compassion.
Tailor Your Application:Make sure to tailor your application specifically for the Crisis and Triage Officer role. Use keywords from the job description to demonstrate that you understand what we're looking for and how your skills align with the responsibilities of the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you the best fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Chorley Council and South Ribble Counci
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Crisis and Triage Officer does. Familiarise yourself with the key responsibilities, especially around supporting residents in crisis and connecting them with services. This will help you tailor your answers to show how your skills align with the role.
✨Show Empathy and Compassion
Since this role requires a deep understanding of people's lived experiences, prepare examples that demonstrate your empathy and compassion. Think about times when you've supported someone in need or handled sensitive situations. This will showcase your ability to connect with residents effectively.
✨Practice Communication Skills
As you'll be speaking with residents both over the phone and face-to-face, practice your communication skills. Consider doing mock interviews with friends or family where you can simulate these interactions. Focus on being clear, concise, and approachable in your responses.
✨Prepare for Case Management Questions
Expect questions about how you would manage case work efficiently. Think about your organisational skills and how you prioritise tasks. Be ready to discuss any relevant experience you have in managing multiple cases or working under pressure, as this will be crucial for the role.
