At a Glance
- Tasks: Be the friendly face of our leisure centre, helping customers and ensuring a great experience.
- Company: Join Chorley Council, dedicated to community well-being and excellent service.
- Benefits: Enjoy free gym access, generous leave, and a local government pension.
- Other info: Flexible hours available, perfect for students or those seeking part-time work.
- Why this job: Make a positive impact in your community while gaining valuable customer service experience.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 28678 - 29134 £ per year.
About The Role
Location: All Seasons Leisure Centre
Contract: Part time (positions available up to 25 hours per week) / Permanent
Salary: £28,678 - £29,134
Closing Date: 31 August 2026
As part of the Council’s Leisure Services team, you will be responsible for having direct contact with customers whilst carrying out a broad range of duties in order to maintain a high standard of customer focused service, ensuring they can make full and safe use of the leisure facilities contributing to the creation of our new reception team. This is an exciting opportunity to be part of the delivery of leisure services within Chorley. (This role may involve some weekend work. Various hours available from 5 hours to 25 hours per week)
Who we’re looking for
As a vital member of the team, you will be the first point of contact for our members. Your attitude, professionalism and willingness to help will ensure a positive experience and reflect the high standards of our facility.
- Provide ongoing support to colleagues and users of the centres in various areas and roles, including meeting and greeting centre users, taking bookings and payments, answering phone calls and emails from centre users, with a focus on frontline service delivery.
- Support inclusive access for people of all ages, backgrounds and abilities.
- Assist with the promotion of benefits and upselling of membership packages whilst having good knowledge of the terms and conditions.
- Handle cash, card and other digital transactions in line with the organisation’s financial procedures.
- Helping to ensure the company follows cash handling regulations.
- Reporting any financial irregularities and assisting in the process of identifying till variances.
- Follow all relevant compliance guidelines such as ensuring GPDR regulations regarding data protection of customer’s personal details and banking information are adhered to at all times when handling membership data.
- Comply with all aspects of the Emergency Action Plan (EAP) and Normal Operating Procedure (NOP), ensuring health and safety procedures and guidelines are adhered to at all times.
- Assisting in the safe evacuation of the premises.
Our Benefits
- Generous annual leave entitlement
- Local Government pension
- Healthcare Cash Plan for cash back on health treatments
- Cashback website access for savings on brands you love
- Free gym access
- Free parking
About Us
Chorley Council is dedicated to providing first-class services and promoting the well-being of the local community. Our staff are our greatest resource, at the heart of everything we do, and are crucial to the delivery of excellent services for our residents. At Chorley Council, we’re always striving to make our borough the best to live, work and visit.
Equal Opportunities
We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices. We’re committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website. If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.
Receptionist in Chorley employer: Chorley Council and South Ribble Counci
Chorley Leisure offers a supportive and dynamic work environment where employees are valued for their contributions to community health and wellbeing. With benefits such as a local government pension, healthcare cash plan, and free gym access, we prioritise the wellbeing of our staff while fostering opportunities for personal and professional growth. Join us in making a positive impact in the community through your role as a Leisure Attendant.
Contact Details:
Chorley Council and South Ribble Counci Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Chorley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Chorley Council and South Ribble Counci and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Chorley Council and South Ribble Counci and let us see your personality shine through!
We think you need these skills to ace Receptionist in Chorley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Chorley Council and South Ribble Counci.
Get Familiar with Our Brand:Before applying, take some time to learn about Chorley Council and South Ribble Counci and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Chorley Council and South Ribble Counci
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Chorley Council and South Ribble Counci.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Chorley Council and South Ribble Counci will surely appreciate.
