At a Glance
- Tasks: Lead shifts, coordinate staff, and deliver excellent customer service at Astley Hall.
- Company: Join a passionate team dedicated to culture and heritage in Chorley.
- Benefits: Enjoy 25 days leave, hybrid working, and a local government pension.
- Other info: Flexible hours and travel across boroughs required; driving licence needed.
- Why this job: Make a real impact on visitor experiences while exploring local history.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 17189 - 18039 € per year.
Location: Astley Hall, Chorley (with requirement to work across Chorley and South Ribble)
Contract: Part Time (22.5 hours per week) / Permanent
Salary: £27,694 - £29,064 pro rata (£17,189 - £18,039)
Closing Date: 31 May 2026
Responsibilities
- Lead shifts and coordinate casual staff and volunteers
- Deliver excellent customer service and act as the main point of contact for visitors
- Oversee building operations, including opening/closing and health & safety
- Support the retail and visitor information offer
- Contribute to continuous improvement through visitor feedback
Qualifications
- Experience working in customer-facing roles
- Can confidently coordinate people and activities during busy periods
- Organised, proactive, and solutions-focused
- Interest in culture, heritage, and local history
- Can work flexibly across sites and hours
Other Requirements
This role requires some travel around our boroughs. You should have a valid driving licence or the equivalent mobility.
Benefits
- 25 days annual leave plus bank holidays (and Christmas shutdown)
- Hybrid/agile working from day one
- Local Government pension
- Healthcare Cash Plan for cash back on health treatments
- Cashback website access for savings on brands you love
- Volunteering days
- Free parking
Equal Opportunities
We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices. We’re committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website. If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.
Culture and Heritage Duty Manager in Chorley employer: Chorley Council and South Ribble Counci
As a Culture and Heritage Duty Manager at Astley Hall, you will join a supportive and inclusive work environment that values your contributions to the community. With flexible working hours, generous annual leave, and opportunities for professional growth, this role offers a unique chance to engage with local culture while enjoying a range of employee benefits, including a Local Government pension and healthcare cash plan. Our commitment to equal opportunities ensures that all employees are treated with dignity and respect, making this an excellent place to build a meaningful career.
Contact Detail:
Chorley Council and South Ribble Counci Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Culture and Heritage Duty Manager in Chorley
✨Tip Number 1
Get to know the organisation! Research Astley Hall and its culture. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you’ve successfully coordinated teams or events in busy situations. Highlighting your proactive approach will make you stand out as a solutions-focused candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a bonus in today’s job market.
We think you need these skills to ace Culture and Heritage Duty Manager in Chorley
Some tips for your application 🫡
Show Your Passion for Culture and Heritage:When writing your application, let your love for culture and heritage shine through! Share any relevant experiences or interests that connect you to the role. We want to see how you can bring that passion to Astley Hall.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Focus on your customer service experience and any leadership roles you've had. We appreciate when candidates take the time to align their background with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications without having to sift through unnecessary details. Remember, clarity is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Chorley Council and South Ribble Counci
✨Know Your Culture and Heritage
Before the interview, brush up on the local culture and heritage of Chorley and South Ribble. Familiarise yourself with Astley Hall and its significance. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you handled difficult situations or went above and beyond for visitors. This is crucial as the role involves being the main point of contact for visitors.
✨Demonstrate Leadership and Coordination Abilities
Be ready to discuss your experience in leading teams or coordinating activities, especially during busy periods. Highlight any specific instances where you successfully managed staff or volunteers, as this will be key to the Duty Manager role.
✨Emphasise Flexibility and Proactivity
Since the job requires working across different sites and hours, convey your flexibility and proactive approach. Share examples of how you've adapted to changing circumstances in previous roles, which will reassure them of your ability to handle the demands of the position.
