Housing Accommodation Officer in Chorley

About The Role

• Role: Housing Accommodation Officer
• Location: Tatton Gardens
• Contract:Full time (36.25 hours per week) / Permanent
• Salary: £28,608 - £30,023
• Closing Date: 11 October 2026

Are you looking for a new career in housing and customer service? We have an exciting new opportunityto be a part of the Accommodation team working together to provide on-site administration, excellent customer care and housing management to officers and managers at the council’s Extra Care facility, Tatton Gardens

What you’ll be getting up to

• Provide a professional front-line service, responding to customer enquiries, resolving issues and supporting access to Council services.
• Support residents with inductions, appointments, Personal Housing Plans and care plans, promoting independence and inclusion.
• Assist with accommodation allocations, tenancy management, rent collection, anti-social behaviour casework and income recovery.
• Maintain accurate records, process payments, orders, invoices and repairs, and produce service performance information.
• Help maintain a safe, supportive environment through CCTV monitoring, incident reporting, risk assessments and resident support.

Who we’re looking for

• Someone with the ability to deal with and respond to complex and sensitive enquiries.
• Someone with an empathetic but professional manner who can work independently but also work effectively with others
• The ability to work under pressure and respond flexibly to all situations
• The ability to respond positively to changes and challenges
• Someone who can make a difference.

Otherrequirements

• Successful applicants will be subject to a DBS check (applied and paid for by the Council).

Our Benefits

• 25 days annual leave plus bank holidays (and Christmas shutdown)
• Local Government pension
• Healthcare Cash Plan for cash back on health treatments
• Cashback website access for savings on brands you love
• Volunteering days
• Free parking

About Us

Chorley Council is dedicated to providing first-class services and promoting the well‑being of the local community. Our staff are our greatest resource, at the heart of everything we do, and are crucial to the delivery of excellent services for our residents. At Chorley Council, we’re always striving to make our borough the best to live, work and visit.

Working Together

We share a number of our services with South Ribble Borough Council. This allows for improved resilience across both councils and provides numerous benefits to our operations. Whilst some staff and back-end processes are shared between the Councils, both Councils still retain sovereignty and have separatestrategies and corporate plans.

Additional information

Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date.

Interviews will be held on 14 October 2026.

Equal Opportunities

We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices.

We’re committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website.

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.

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