At a Glance
- Tasks: Lead and inspire a team while delivering exceptional customer service.
- Company: Join the Chopstix revolution, where flavour meets fun!
- Benefits: Enjoy employee discounts, health plans, and career development opportunities.
- Other info: Flexible work/life balance and a supportive environment.
- Why this job: Be part of a dynamic team in a rapidly expanding business.
- Qualifications: Experience in customer service and leadership skills required.
The predicted salary is between 30000 - 42000 £ per year.
About the Company
We are an expanding business dedicated to delivering exceptional Chinese flavours and diner experience. Our core values include taking pride, being all in together, quick to shift, and leading the way.
Our Values
- We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
- We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member’s contribution, making success a collective achievement.
- Being Quick To Shift is essential; our fast‑paced industry demands adaptability, and we need people who can meet new challenges head‑on with agility and resourcefulness.
- We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.
Position: Team Leader
We are looking for a Team Leader with a fantastic attitude, and commitment to exceptional customer service. You must be experienced and passionate about delivering delicious food, and be prepared to train on the woks, so that you can both assist and supervise the back‑of‑house teams, as and when required.
You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability. You will put our customers' happiness at the centre of everything you do, providing a dining experience packed with flavour, to every customer every time.
Responsibilities
Guide team in a fast‑paced environment; train staff on wok cooking; supervise back‑of‑house operations; maintain high standards of food quality, service and profitability; lead with enthusiasm; promote teamwork and ensure customer satisfaction.
Fit for the Role
- Customer focused?
- Up for late nights? We may trade until 4am on select nights - flexibility is key!
- Hands‑on
- Organized
- Team Player
- People focused
- Self‑motivated & have Integrity?
Skills & Experience
- Vast experience in customer service
- A background in Leadership & Management
- The ability to train & coach a team
- Problem solver
- Effective time management
- Results driven - people, quality, service, environment, sales & profitability
- Excellent communication skills
Benefits
- Employee Discount
- Online Discounts in High Street Stores
- Opt in Health Plans
- Company Pension Plan
- Pick n Mix Diploma Program
- Cycle to Work Scheme
- Free Mortgage Advice
- Wellbeing Support (Confidential Advice Line)
- Access to Wages in Advance
Reading employer: Chopstix
Chopstix is an excellent employer that prioritises a vibrant and enjoyable work culture, making it a fantastic place for those who thrive in customer service roles. With flexible hours and a focus on employee happiness, team members can expect opportunities for growth and development while being part of a dynamic team in the heart of Birmingham. Join us to be part of a fun environment where your contributions directly enhance the dining experience for our valued customers!
StudySmarter Expert Advice🤫
We think this is how you could land Reading
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Chopstix's vibe. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your experience with their mission during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your leadership skills and customer service experience, as these are key for the role at Chopstix. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early to show you're serious about joining the Chopstix revolution. Remember, first impressions count, so be confident and ready to share how you can spice up their team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the team. And don’t forget, apply through our website for the best chance!
We think you need these skills to ace Reading
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love delivering exceptional customer service and being part of a dynamic team.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your leadership experience and any relevant skills that match what we're looking for at Chopstix. This helps us see why you're the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Chopstix
✨Know Your Flavours
Before the interview, dive into Chopstix's menu and understand their unique offerings. Being able to discuss specific dishes and what makes them special will show your passion for the brand and its commitment to exceptional customer service.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting your leadership style and how you inspire others will resonate well with the interviewers looking for someone to drive their teams forward.
✨Emphasise Customer Experience
Think of scenarios where you went above and beyond for a customer. Be ready to share these stories during the interview, as demonstrating your dedication to creating an outstanding dining experience is key to fitting in with Chopstix's ethos.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you gauge if Chopstix is the right fit for you.
