At a Glance
- Tasks: Lead a dynamic team, train staff, and ensure exceptional customer service.
- Company: Expanding business focused on delivering amazing Chinese flavours and dining experiences.
- Benefits: Employee discounts, health plans, pension scheme, and wellbeing support.
- Other info: Flexibility required for late-night shifts; great opportunity for personal growth.
- Why this job: Be the face of the store and inspire a passionate team in a fast-paced environment.
- Qualifications: Experience in customer service and leadership, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About the Company
We are an expanding business dedicated to delivering exceptional Chinese flavours and diner experience.
Our core values include taking pride, being all in together, quick to shift, and leading the way.
Our Values
- We
- Take Pride
, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
- We are
- All In Together
, supporting each other to win as a team. Our collaborative environment values every team member’s contribution, making success a collective achievement.
- Being
Quick To Shift is essential; our fast‑paced industry demands adaptability, and we need people who can meet new challenges head‑on with agility and resourcefulness.
- We
Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.
Position: Team Leader
We are looking for a Team Leader with a fantastic attitude, and commitment to exceptional customer service.
You must be experienced and passionate about delivering delicious food, and be prepared to train on the woks, so that you can both assist and supervise the back‑of‑house teams, as and when required.
You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability.
You will put our customers' happiness at the centre of everything you do, providing a dining experience packed with flavour, to every customer every time.
Responsibilities
Guide team in a fast‑paced environment; train staff on wok cooking; supervise back‑of‑house operations; maintain high standards of food quality, service and profitability; lead with enthusiasm; promote teamwork and ensure customer satisfaction.
Fit for the Role
• Customer focused?
- Up for late nights? We may trade until 4am on select nights - flexibility is key!
- Hands‑on
- Organized
- Team Player
- People focused
• Self‑motivated & have Integrity?
Skills & Experience
- Vast experience in customer service
- A background in Leadership & Management
- The ability to train & coach a team
- Problem solver
- Effective time management
- Results driven - people, quality, service, environment, sales & profitability
- Excellent communication skills
Benefits
- Employee Discount
- Online Discounts in High Street Stores
- Opt in Health Plans
- Company Pension Plan
- Pick n Mix Diploma Program
- Cycle to Work Scheme
- Free Mortgage Advice
- Wellbeing Support (Confidential Advice Line)
- Access to Wages in Advance
- #J-18808-Ljbffr
Team Leader in Cardiff employer: Chopstix
Chopstix is an excellent employer that prioritises a vibrant and enjoyable work culture, making it a fantastic place for those who thrive in customer service roles. With flexible hours and a focus on employee happiness, team members can expect opportunities for growth and development while being part of a dynamic team in the heart of Birmingham. Join us to be part of a fun environment where your contributions directly enhance the dining experience for our valued customers!
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chopstix. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chopstix
Don't be shy about reaching out to Chopstix directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chopstix and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chopstix
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
