At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and a fun dining experience.
- Company: Chopstix is a dynamic restaurant chain known for bold Chinese flavours and a collaborative culture.
- Benefits: Enjoy employee discounts, health plans, pension schemes, and wellbeing support.
- Other info: Embrace the Chopstix spirit and enjoy a supportive work/life balance.
- Why this job: Join a fast-paced environment that values innovation, teamwork, and personal growth.
- Qualifications: Experience in team leadership and customer service is essential; adaptability is a must!
The predicted salary is between 24000 - 36000 £ per year.
About the Company
We are an expanding business dedicated to delivering exceptional Chinese flavours and diner experience. Our core values include taking pride, being all in together, quick to shift, and leading the way.
Our Values
- We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
- We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member’s contribution, making success a collective achievement.
- Being Quick To Shift is essential; our fast‑paced industry demands adaptability, and we need people who can meet new challenges head‑on with agility and resourcefulness.
- We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.
Position: Team Leader
We are looking for a Team Leader with a fantastic attitude, and commitment to exceptional customer service. You must be experienced and passionate about delivering delicious food, and be prepared to train on the woks, so that you can both assist and supervise the back‑of‑house teams, as and when required.
You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability. You will put our customers' happiness at the centre of everything you do, providing a dining experience packed with flavour, to every customer every time.
Responsibilities
Guide team in a fast‑paced environment; train staff on wok cooking; supervise back‑of‑house operations; maintain high standards of food quality, service and profitability; lead with enthusiasm; promote teamwork and ensure customer satisfaction.
Fit for the Role
- Customer focused?
- Up for late nights? We may trade until 4am on select nights - flexibility is key!
- Hands‑on
- Organized
- Team Player
- People focused
- Self‑motivated & have Integrity?
Skills & Experience
- Vast experience in customer service
- A background in Leadership & Management
- The ability to train & coach a team
- Problem solver
- Effective time management
- Results driven - people, quality, service, environment, sales & profitability
- Excellent communication skills
Benefits
- Employee Discount
- Online Discounts in High Street Stores
- Opt in Health Plans
- Company Pension Plan
- Pick n Mix Diploma Program
- Cycle to Work Scheme
- Free Mortgage Advice
- Wellbeing Support (Confidential Advice Line)
- Access to Wages in Advance
Bristol Broadmead - Bristol employer: Chopstix
Chopstix is an excellent employer that prioritises a vibrant and enjoyable work culture, making it a fantastic place for those who thrive in customer service roles. With flexible hours and a focus on employee happiness, team members can expect opportunities for growth and development while being part of a dynamic team in the heart of Birmingham. Join us to be part of a fun environment where your contributions directly enhance the dining experience for our valued customers!
StudySmarter Expert Advice🤫
We think this is how you could land Bristol Broadmead - Bristol
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with Chopstix's commitment to exceptional service.
✨Tip Number 2
Demonstrate your leadership skills by discussing your experience in building and leading teams. Highlight any successful projects or initiatives where you motivated your team to achieve great results, showcasing your ability to inspire others.
✨Tip Number 3
Be prepared to discuss how you handle pressure and adapt to fast-paced environments. Share stories that illustrate your quick thinking and resourcefulness, as these traits are essential for thriving at Chopstix.
✨Tip Number 4
Familiarise yourself with Chopstix's core values and be ready to explain how you embody them. This will show that you not only understand their culture but also see yourself as a perfect fit for their team.
We think you need these skills to ace Bristol Broadmead - Bristol
Some tips for your application 🫡
Understand the Company Culture:Before applying, take some time to understand Chopstix's core values and culture. Highlight how your personal values align with theirs in your application.
Tailor Your CV:Make sure your CV reflects your experience in customer service and team leadership. Use specific examples that demonstrate your ability to thrive under pressure and deliver exceptional service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how you can infuse fun into the workplace and lead a team effectively.
Showcase Adaptability:In your application, provide examples of how you've successfully adapted to new challenges in previous roles. This will resonate well with Chopstix's need for quick adaptability in a fast-paced environment.
How to prepare for a job interview at Chopstix
✨Show Your Passion for Customer Service
Chopstix is all about delivering exceptional customer experiences. Be prepared to share specific examples of how you've gone above and beyond for customers in your previous roles. This will demonstrate your commitment to their core values.
✨Emphasise Team Leadership Skills
As an Assistant Manager, you'll be leading a team. Highlight your experience in building and nurturing teams, and discuss how you motivate others to achieve collective success. Use examples that showcase your ability to inspire and support your colleagues.
✨Demonstrate Adaptability
The fast-paced nature of the restaurant industry requires quick thinking and adaptability. Prepare to discuss situations where you've successfully navigated challenges or changes in your work environment, showcasing your resourcefulness.
✨Be Ready to Innovate
Chopstix values innovation and taking risks. Think of ideas or improvements you've implemented in past roles that have positively impacted your team or customer experience. This will show that you're aligned with their mission to push boundaries.
