At a Glance
- Tasks: Create fantastic customer experiences and ensure our food is FAST, FRESH, and TASTY.
- Company: Join Chopstix, the UK's fastest-growing No.1 Asian Quick Service Restaurant.
- Benefits: Enjoy employee discounts, health plans, free meals, and career development opportunities.
- Other info: Flexible hours, including late nights, and a focus on work/life balance.
- Why this job: Spice up your career in a dynamic environment with a fun team culture.
- Qualifications: Passion for customer service and ability to thrive in a busy team setting.
The predicted salary is between 10 - 12 £ per hour.
We are looking for a team member who is passionate about providing great service. You will thrive in a busy environment and enjoy working as part of a team.
Responsibilities
- You will be the first person our customers meet; it is up to you to create a fantastic experience for each one of them.
- You will be responsible for taking and packing orders, ensuring that our FAST, FRESH, TASTY food is presented and delivered to the customer exactly to product specification.
- Up for late nights? We may trade until 4 am on select nights – flexibility is key!
- You will be responsible for ensuring our front counter, restaurant and toilet areas are always kept clean and tidy.
- You will assist back of house as and when required, preparing the food ready for the Wok Chef to cook.
- We expect our teams to adhere to all Health & Safety and Food Safety guidelines, maintaining a safe working environment at all times.
- You will put our customers' happiness at the centre of everything you do, providing a faster, fresher, and tastier dining experience for every customer every time.
- But most importantly do all of the above with a big smile and have fun!
Are you ready to spice up your career in a dynamic and rapidly expanding business? If you have a passion for delivering exceptional customer service and the skills to build an extraordinary team, we want to hear from you!
Core Values
- We Take Pride – putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
- We are All In Together – supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
- Being Quick To Shift is essential – our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
- We Lead The Way – by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.
Perks
- Employee Discount
- Online Discounts in High Street Stores
- Opt-in Health & Dental Plans
- Company Pension Plan
- Pick n Mix Diploma Program
- Cycle to Work Scheme
- Free Mortgage Advice
- Wellbeing Support (Confidential Advice Line)
- Access to Wages in Advance
- Incentive Schemes
- Free Meals on Shift
- Career Development via our Career Pathway
- Refer A Friend Scheme
Team Member - Newcastle Under Lyme employer: Chopstix Group
Chopstix is an exceptional employer that prioritises a vibrant work culture and employee well-being, making it an ideal place for those passionate about customer service. Located in Newcastle Under Lyme, we offer flexible hours, including late-night shifts, and a range of benefits such as employee discounts, health plans, and career development opportunities through our Pick n Mix Diploma Program. Join us to be part of a dynamic team that values collaboration, innovation, and personal growth while delivering a fantastic dining experience.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Newcastle Under Lyme
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chopstix Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chopstix Group
Don't be shy about reaching out to Chopstix Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Member - Newcastle Under Lyme
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chopstix Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chopstix Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
