At a Glance
- Tasks: Lead and inspire a team to deliver exceptional food and customer service.
- Company: Join Chopstix, a vibrant movement serving bold Chinese flavours.
- Benefits: Enjoy discounts, health plans, career development, and free meals on shift.
- Other info: Flexible late-night shifts and opportunities for career growth await you.
- Why this job: Be the face of the store and create memorable dining experiences.
- Qualifications: Experience in customer service and leadership, with strong communication skills.
The predicted salary is between 26000 - 30000 £ per year.
We are looking for a Team Leader with a fantastic attitude and a commitment to exceptional customer service.
You must be experienced and passionate about delivering delicious food, and be prepared to train on the Woks so that you can both assist and supervise the back‑of‑house teams, as and when required.
You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability.
You will put our customers' happiness at the centre of everything you do, providing a dining experience packed with flavour, to every customer every time.
Responsibilities
- Lead and inspire the team, promote teamwork to achieve food quality, sales, and profitability.
- Assist in training on the Woks, train and coach the back‑of‑house teams when needed.
- Act as the face of the store and assist the manager in leading and inspiring the team.
- Provide a dining experience packed with flavour to every customer consistently.
- Manage late‑night shifts up to 4am on select nights; flexibility is key.
Qualifications
- Vast experience in customer service.
- Background in Leadership & Management.
- Ability to train & coach a team.
- Problem‑solving skills and effective time management.
- Results‑driven – people, quality, service, environment, sales, and profitability.
- Excellent communication skills.
- Hands‑on, organized, self‑motivated, and high integrity.
Benefits
- Employee discount in High Street Stores.
- Online discounts.
- Health plans.
- Company pension plan.
- Pick n Mix Diploma Program.
- Cycle to Work scheme.
- Free mortgage advice.
- Well‑being support (confidential advice line).
- Access to wages in advance.
- Career development via our career pathway incentive schemes.
- Free meals on shift.
- Refer a friend scheme.
Chopstix is not just a restaurant; we’re a movement offering bold, Chinese flavours.
Our core values are rooted in our DNA: we take pride, we are all in together, we move quickly to shift, and we lead the way by innovating and taking risks.
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StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Perry Barr
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chopstix Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chopstix Group
Don't be shy about reaching out to Chopstix Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader - Perry Barr
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chopstix Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chopstix Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
