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- Tasks: Lead a passionate team to deliver exceptional customer service and delicious food.
- Company: Join a vibrant team in Newcastle Under Lyme focused on quality and teamwork.
- Benefits: Enjoy discounts, health plans, career development, and free meals on shift.
- Other info: Flexible hours with opportunities for career growth in a fast-paced environment.
- Why this job: Be the face of the store and inspire your team to create memorable dining experiences.
- Qualifications: Experience in customer service and leadership with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a Team Leader with a fantastic attitude and commitment to exceptional customer service. You must be experienced and passionate about delivering delicious food, and be prepared to train on the Woks, so that you can both assist and supervise the back‑of‑house teams, as and when required. You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability. You will put our customers' happiness at the centre of everything you do, providing a dining experience packed with flavour to every customer every time.
Responsibilities
- Customer focused
- Up for late nights – we may trade until 4 am on select nights; flexibility is key
- Hands‑on
- Organized
- Team Player
- People focused
- Self‑motivated & integrity
Qualifications
- Vast experience in customer service
- Background in leadership and management
- Ability to train & coach a team
- Problem solver
- Effective time management
- Results driven – people, quality, service, environment, sales & profitability
- Excellent communication skills
Company Values
- We Take Pride – putting our whole heart into every task
- We are All In Together – supporting each other to win as a team
- Being Quick To Shift – adaptability and agility in a fast‑paced industry
- We Lead The Way – innovation and willingness to take risks
Benefits
- Employee Discount
- Online Discounts in High Street Stores
- Opt‑in Health Plans
- Company Pension Plan
- Pick n Mix Diploma Program
- Cycle to Work Scheme
- Free Mortgage Advice
- Wellbeing Support (Confidential Advice Line)
- Access to Wages in Advance
- Career Development via our Career Pathway
- Bonus/Incentive Schemes
- Free Meals on Shift
- Refer A Friend Scheme
Team Leader - Newcastle Under Lyme employer: Chopstix Group
Contact Detail:
Chopstix Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Newcastle Under Lyme
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll need to inspire and motivate your team. Think of examples from your past experiences where you've successfully led a group or resolved conflicts.
✨Tip Number 3
Be ready to showcase your passion for customer service! Prepare to discuss how you've gone above and beyond for customers in previous roles. This will highlight your commitment to putting customers first.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our fantastic team!
We think you need these skills to ace Team Leader - Newcastle Under Lyme
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and food shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing dining experiences for our customers.
Tailor Your Experience: Make sure to highlight your leadership and management experience in your application. We’re looking for someone who can inspire and train a team, so share specific examples of how you've done this in the past.
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you unique. This is your chance to show us why you’d be a great fit for our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Chopstix Group
✨Know Your Stuff
Make sure you’re well-versed in the company’s values and what they stand for. Brush up on their customer service approach and be ready to share how your experience aligns with their commitment to exceptional service.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you’ve trained or coached others, and be ready to discuss how you can inspire and motivate your future team.
✨Be Customer-Centric
Since the role is all about putting customers first, come armed with stories that showcase your dedication to customer satisfaction. Highlight any experiences where you went above and beyond to ensure a great dining experience.
✨Flexibility is Key
Given the late-night shifts, be honest about your availability and willingness to adapt. Share any previous experiences where you’ve had to be flexible in a fast-paced environment, as this will show you’re ready for the demands of the job.