At a Glance
- Tasks: Lead a dynamic team, ensuring smooth operations and delivering exceptional customer experiences.
- Company: Join Chopstix, part of QSRP, serving delicious food to millions across 9 countries.
- Benefits: Enjoy 50% employee discount, competitive pay, and career development opportunities.
- Other info: Flexible hours, fun initiatives, and a commitment to diversity and sustainability.
- Why this job: Be part of a vibrant team that values innovation and teamwork in a fast-paced environment.
- Qualifications: Experience in hospitality or retail, with strong leadership and communication skills.
About the company
Join QSRP: where the good growth happens. Chopstix is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200 restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK.
About the position
Team Leader → Lead from the front and set the tone every shift. We're looking for a Team Leader who leads from the front, thrives in a fast-paced environment, and takes pride in delivering great food and outstanding customer experiences. As a key holder, you'll run shifts, support the smooth day-to-day operation of the store, and work closely with the management team to drive performance. You'll coach and inspire your team, create a culture of teamwork, and help ensure every customer leaves with a flavour-packed experience.
At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together! At Chopstix we are guided by our core values that are rooted in our DNA:
- We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
- We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
- Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
- We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.
What do you bring
- Experience in a hospitality, retail, leisure, or customer-focused environment.
- Confidence leading or supporting a team in a fast-paced setting.
- The ability to take ownership of shifts and make decisions when needed.
- A passion for delivering great customer service and memorable experiences.
- A hands-on approach, with the flexibility to work across all areas of the store.
- Strong communication skills and the ability to motivate those around you.
- A positive attitude, high standards, and a desire to grow with the business.
As an individual you are
- Bring energy, positivity, and fun to every shift?
- Stay calm, focused, and solutions-driven when things get busy?
- Build trust with your team and set the standard through your own actions?
- Spot opportunities to improve service, standards, and the customer experience?
- Handle customer feedback confidently and turn challenges into positive outcomes?
- Balance competing priorities while maintaining attention to detail?
- Be flexible with your availability, including evenings, weekends, and late-night trading where required?
Why join us on your journey?
- Contribute to our mission of becoming the market leader in QSR sector.
- Plenty of career growth opportunities across all our international headquarters.
- Become part of a company where learning and development is in the heart of the culture.
- Loads of fun initiatives with your colleagues, many of them focused on giving back to the community.
- We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in.
- Environmental sustainability is at the centre of the way we operate.
- We care about diversity, equity and inclusion and make everyone feel equally welcomed.
You also get these benefits:
- 50% Employee Discount
- Hourly rate up to £13.00 ph
- Online Discounts in High Street Stores
- Opt in Health Plans
- Company Pension Plan
- Pick n Mix Diploma Program
- Cycle to Work Scheme
- Free Mortgage Advice
- Wellbeing Support (Confidential Advice Line)
- Access to Wages in Advance
- Career Development via our Career Pathway Incentive Schemes
- Free Meals on Shift
If this sounds exciting, apply now! Even if you do not meet all the requirements, yet have the right attitude and potential, reach out and let’s talk.
All applicants will receive consideration for the job with no regards to race, colour, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.
Team Leader employer: Chopstix Group
Chopstix is an exceptional employer that fosters a vibrant work culture centred around teamwork and customer satisfaction. Located at Grand Central, we offer our Team Leaders not only competitive benefits like employee discounts and health plans but also unique opportunities for career development through our Pick n Mix Diploma Program. Join us to be part of a dynamic team that values innovation and provides a rewarding dining experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chopstix Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chopstix Group
Don't be shy about reaching out to Chopstix Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chopstix Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chopstix Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
