At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service in a fast-paced environment.
- Company: Join Chopstix, a vibrant restaurant movement focused on bold flavours and teamwork.
- Benefits: Enjoy employee discounts, health plans, career development, and free meals on shift.
- Other info: Embrace innovation and enjoy excellent career growth opportunities.
- Why this job: Be the face of the store and create memorable dining experiences for customers.
- Qualifications: Customer-focused, organized, and experienced in leadership and management.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a Team Leader with a fantastic attitude and a commitment to exceptional customer service. You will be the face of the store, assisting the manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability. You will also train on the Woks to support and supervise back‐of‐house teams as required. Our goal is to put customers' happiness at the centre of everything you do, providing a dining experience packed with flavour to every customer, every time.
Responsibilities
- Lead and inspire the team in a fast‐paced environment.
- Assist the manager in delivering outstanding customer service.
- Train on woks and supervise back‐of‐house teams as needed.
- Promote teamwork to achieve food quality, sales, and profitability targets.
- Ensure a consistent, flavourful dining experience for every customer.
Qualifications
- Customer focused
- Hands‐on
- Organized
- Team player
- People focused
- Self‐motivated and integrity
- Vast experience in customer service
- Background in leadership & management
- Ability to train & coach a team
- Problem solving
- Effective time management
- Results driven – people, quality, service, environment, sales & profitability
- Excellent communication skills
Core Values
- We Take Pride – putting our whole heart into every task.
- We Are All In Together – supporting each other to win as a team.
- Being Quick To Shift – adapting quickly in a fast‐paced industry.
- We Lead The Way – embracing innovation and taking risks.
Benefits
- Employee Discount
- Online Discounts in High Street Stores
- Opt‐in Health Plans
- Company Pension Plan
- Pick n Mix Diploma Program
- Cycle to Work Scheme
- Free Mortgage Advice
- Wellbeing Support (Confidential Advice Line)
- Access to Wages in Advance
- Career Development via our Career Pathway
- Bonus/Incentive Schemes
- Free Meals on Shift
- Refer A Friend Scheme
Why Join Us
Chopstix is not just a restaurant; we're a movement! We offer bold Chinese flavours and a culture that values inspiration, work‐life balance, and a commitment to delivering an unrivalled dining experience.
Team Leader - Swansea employer: Chopstix Group
Chopstix is an exceptional employer that fosters a vibrant work culture centred around teamwork and customer satisfaction. Located at Grand Central, we offer our Team Leaders not only competitive benefits like employee discounts and health plans but also unique opportunities for career development through our Pick n Mix Diploma Program. Join us to be part of a dynamic team that values innovation and provides a rewarding dining experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Swansea
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve inspired a team or solved a problem. Be ready to share these during your chat to show you’re the perfect fit for the Team Leader role.
✨Tip Number 3
Show off your customer service skills! Be prepared to discuss how you’ve gone above and beyond for customers in the past. This is key for a role focused on exceptional dining experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows you’re keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Leader - Swansea
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating a fantastic dining experience for our customers.
Tailor Your Application:Make sure to customise your application to highlight your leadership and teamwork skills. We’re all about collaboration here at StudySmarter, so show us how you’ve inspired and motivated teams in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications are easy to read and relevant to the Team Leader role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our movement!
How to prepare for a job interview at Chopstix Group
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what makes them unique in the food industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to inspire and lead a team. Prepare examples from your past experiences where you've successfully motivated others or resolved conflicts. Highlighting these skills will show that you're ready to take on the responsibilities of the role.
✨Emphasise Customer Service Excellence
Since the role is heavily focused on customer service, be prepared to discuss how you prioritise customer satisfaction. Share specific instances where you've gone above and beyond for customers, and how you plan to ensure a consistent, flavourful dining experience for every guest.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
