At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and delicious food delivery.
- Company: Join Chopstix, a vibrant restaurant movement with bold Chinese flavours.
- Benefits: Enjoy employee discounts, health plans, career development, and free meals on shift.
- Other info: Foster a work/life balance and thrive in a collaborative, innovative culture.
- Why this job: Spice up your career in a fast-paced environment while inspiring a fantastic team.
- Qualifications: Experience in customer service and leadership, with strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a Team Leader with a fantastic attitude and commitment to exceptional customer service. You must be experienced and passionate about delivering delicious food, and be prepared to train on the woks, so that you can both assist and supervise the back‑of‑house teams as and when required. You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability. You will put our customers’ happiness at the centre of everything you do, providing a dining experience packed with flavour, to every customer every time.
Are you ready to spice up your career in a dynamic and rapidly expanding business? If you have a passion for delivering exceptional customer service and the skills to build an extraordinary team, we want to hear from you! Ready to take the lead? If you’ve got the skills, confidence and experience to guide a team in a fast‑paced environment, we want to hear from you!
Key Qualities- Customer focused
- Hands‑on
- Organized
- Team player
- People focused
- Self‑motivated and integrity
- Vast experience in customer service
- Background in leadership and management
- Ability to train and coach a team
- Problem solver
- Effective time management
- Results driven – people, quality, service, environment, sales and profitability
- Excellent communication skills
Chopstix is not just a restaurant; we’re a movement! Offering bold, Chinese flavours. We’re on the lookout for individuals who embody inspiration. Join us in consistently delivering an unrivalled dining experience. At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let’s stir‑fry success together!
Core Values- We Take Pride – putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
- We are All In Together – supporting each other to win as a team. Our collaborative environment values every team member’s contribution, making success a collective achievement.
- Being Quick To Shift – essential in a fast‑paced industry; we need people who can meet new challenges head‑on with agility and resourcefulness.
- We Lead The Way – always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.
- Employee discount
- Online discounts in high street stores
- Opt‑in health plans
- Company pension plan
- Pick n Mix diploma programme
- Cycle to work scheme
- Free mortgage advice
- Wellbeing support (confidential advice line)
- Access to wages in advance
- Career development via our career pathway
- Bonus/incentive schemes
- Free meals on shift
- Refer a friend scheme
Restaurant Team Lead — Customer‑Centric, Fast‑Paced employer: Chopstix Group
Chopstix is an exceptional employer that prioritises a vibrant work culture and employee well-being, making it an ideal place for those passionate about customer service and team leadership. With a commitment to career development through our Pick n Mix diploma programme and various incentives, we ensure our team members thrive in a fast-paced environment while enjoying benefits like employee discounts and free meals on shift. Join us in creating unforgettable dining experiences while fostering a supportive and collaborative atmosphere where every contribution is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Lead — Customer‑Centric, Fast‑Paced
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations in a fast-paced environment. Being able to demonstrate your problem-solving skills and customer focus during the interview can really set you apart.
✨Tip Number 3
Don’t just talk about your experience; share specific examples of how you've led a team or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them memorable.
✨Tip Number 4
Finally, apply through our website! It shows you're genuinely interested in joining us at Chopstix. Plus, it gives you a chance to showcase your enthusiasm for our brand right from the start!
We think you need these skills to ace Restaurant Team Lead — Customer‑Centric, Fast‑Paced
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through! We want to see how much you care about delivering a fantastic dining experience and how you can inspire your team to do the same.
Tailor Your Experience:Make sure to highlight your relevant experience in leadership and customer service. We’re looking for someone who can train and coach a team, so share specific examples of how you've done this in the past!
Be Authentic:Don’t be afraid to show your personality! We value authenticity and want to know what makes you unique. Share your story and how it aligns with our core values at Chopstix.
Apply Through Our Website:Ready to spice up your career? Make sure to apply through our website for the best chance of success! We can’t wait to see your application and hopefully welcome you to our team.
How to prepare for a job interview at Chopstix Group
✨Know Your Customer Service Inside Out
Make sure you can talk confidently about your experience in customer service. Think of specific examples where you've gone above and beyond to ensure customer satisfaction. This will show that you truly understand the importance of putting customers at the centre of everything.
✨Show Off Your Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed a team in the past. Be ready to share stories about how you've trained or coached team members, and how you’ve fostered a collaborative environment. This is key for a role that requires inspiring others!
✨Demonstrate Your Problem-Solving Abilities
Think of a few challenging situations you've faced in previous roles and how you resolved them. Being able to articulate your problem-solving skills will highlight your ability to handle the fast-paced environment and unexpected challenges that come with the job.
✨Embrace the Company Culture
Familiarise yourself with Chopstix's core values and be prepared to discuss how you embody these in your work. Show enthusiasm for their mission and how you can contribute to their dynamic and innovative culture. This will help you stand out as a candidate who truly aligns with their vision.
